Error codes

Household appliances from the manufacturer Samsung are a quality that is appreciated by consumers on the global market.

Studying demand and using advanced technologies allows us to produce products with unique functions that are convenient and reliable to use.

Washing machines with artificial intelligence have long won the trust of Russian housewives, but non-compliance with operating rules and wear of parts can lead to breakdown of the unit.

When problems arise, the indispensable assistant recognizes the cause of the problem and signals it using various codes.

In this article we will tell you what the error codes mean that a Samsung washing machine displays on the display (and without it).

Signals emitted by Samsung washing machines with a display

The code on the control panel is not a reason to panic. Most often, problems arise as a result of improper handling of the washing machine; they can be easily fixed at home.

Malfunctions that lead according to statistics:

• in 54% of cases, the heating element (heating element) and temperature sensor stop functioning normally due to instability of the network voltage and scale;
• 21% - the problem is the wear of the drive belt, because of this the drum does not rotate;
• 12% - Inlet valve needs to be replaced or cleaned.

The remaining percentage of cases occurs in:

• depressurization of washing machine elements,
• wear of bearings and seals,
• a malfunction of the drain pump, which most often just needs to be cleaned.

5E, 5C, E2

No water drain. The code appears when the drain pump is faulty or the hose is obstructed as a result of:

• deformations;
• clogging;
• freezing.

To resolve the problem, you should:

1. Turn off the unit.
2. Remove water.
3. Clean the filter.
4. Release the drum.
5. Turn on the “Rinse+Spin” function.

H1, H2, HE, HC, E5, E6

Water heating problem. Possible problems:

• Incorrect connection to the electrical network.
• electronics malfunction;
• breakdown of the temperature sensor, relay, controller, heating element.

How to fix:

1. Check connection.
2. Repeat the same wash program.
3. Call a technician if the problem is not solved.

Learn more about errors h2 And h1, he1 And he2.

4E, 4C, E1

The tank does not fill with water. The problem occurs if the unit is connected to the water supply system incorrectly or:

• no water supply;
• the tap is closed;
• the hose or filter is deformed or clogged;
• The “Aqua stop” function has turned on.

If there is no sound of water, you need to check:

1. Availability of cold water in the apartment.
2. The position of the water supply valve to the machine.
3. Pressure

If this is not the reason:

1. Check the permeability of the hose and bypass valves.
2. Replace them if necessary.
3. Clean the filler filter.

Find out more about the error 4e.

4C2

Water is supplied at a temperature above 50 degrees. Usually the problem is related to an error in the connection to the water supply system. Consultation and assistance from a plumber is required; only cold water should be supplied.

SUD, 5D

There is a lot of foam in the drum. Reasons for the error 5d:

• the dosage of detergent has been exceeded;
• gel or powder is used that is not intended for automatic washing;
• the filter is clogged;
• The foam sensor is faulty.

How to fix the problem:

1. Enable “Pause” mode.
2. Let the foam settle.
3. Clean the filter.
4. Run a wash cycle in idle mode to clean.

UE, UB, E4

Displacement of the center of gravity in the drum. The code appears during a spin cycle if;

• things are unevenly distributed in the drum;
• too much or too little laundry;
• The unit is unbalanced.

To fix the problem you need to:

1. Open the door.
2. Distribute the contents evenly.
3. Start the spin function.

If there is no result, you must repeat the program in idle mode. Read more about the ue error Here.

LE, lC, E9

Water drains at the wrong time. Possible reasons:

• incorrect connection;
• damage to the drain hose;
• The integrity of the tank is compromised.

It is recommended to turn off the mains power and check:

1. Integrity and position of the hose.
2. The tightness of the drain filter cover.
3. No damage to the tank.

If no defects are found, run the wash cycle. If repairs are necessary, contact a technician. Read more about the le error here, e9 - Here.

3E, 3C, EA

Stopping the motor. The problem occurs if:

• the drum is overloaded with laundry;
• work is obstructed by foreign objects;
• the motor has failed.

You can do it yourself:

1. Remove the laundry from the unit.
2. Adjust its weight and distribute it evenly.
3. Continue the process in the selected mode.

If the error code 3e does not disappear from the display, it is recommended to contact a specialist.

UC, 9C

Inconsistency of incoming electricity with the manufacturer’s requirements. For example, voltage surges, faulty extension cord.

DE, DE1, DE2, DC, DC1, DC2, ED

The device that blocks the hatch (UBL) does not work. Possible reasons:

• loose closure;
• damage and displacement of the UBL;
• deformation and wear of hatch components.

The door must be opened and closed. If the code does not disappear, you will need the help of a technician.

DC3

If the door lock is faulty, the door is not closed or the lock does not work, the code DC3 will appear on the display. Add Door is open - the problem is solved quickly, the wash cycle can be continued.

In other cases it is necessary:

1. Turn off the power for a few seconds.
2. Turn on the car.
3. Continue washing without laundry.

After all the manipulations, the code does not disappear from the display - you will have to contact the manufacturer’s technical support.

LE1, LC1

Water accumulates at the bottom of the washing machine. Code reports a possible breakdown:

• drain filter;
• detergent dispenser;
• hoses;
• door cuffs.

It is necessary to consult Samsung support and have professional repair work carried out.

DDC

If the Add Door is opened during washing without using the start button, the DDC code will be displayed on the panel. To fix the problem you need to:

1. Press the top of the door until you hear a click.
2. Restart the program using the “Start/Pause” button.
3. Continue washing.

TE (1,2,3), TC (1,2,3,4), EC

The temperature sensor does not transmit a signal. Possibly faulty:

• a heating element;
• wiring;
• sensor.

Contact a service center or technician for help.

0E, 0F, 0C, E3

Water level exceeded. Codes appear when:

• incorrect drain installation;
• lack of sensor signal;
• valve dysfunction.

Necessary:

1. Turn off power.
2. Direct the drain into the bathtub.
3. Resume the wash cycle.

If the manipulations do not produce results, the unit must be inspected by a specialist.

1E, 1C, E7

There is no pressure switch signal. Possible sensor:

• incorrectly installed;
• out of order;
• deformed;
• clogged with lint and debris.

AE, AC, AC6

There is no communication between the boards. Common reasons:

• software failure;
• damage to contacts;
• Incorrect connection of modules.

Restart the machine at 20 second intervals. If there is no result, call the service.

BE (1,2,3), BC2, EB

Panel buttons do not respond or become stuck. The error occurs if:

• the panel fits too tightly;
• its insides are deformed;
• the relay does not work.

To troubleshoot the problem, it is recommended:

1. Restart the unit.
2. Press the stuck button.
3. Call a professional if the panel's operation is not restored.

Read more about the error Here.

CE, AC, AC6

Hot water drains. Typical problems:

• failure of the temperature sensor;
• incorrect connection to the water supply system;
• incorrect operation of the heating element.

If there are no problems with the connection, only a specialist can fix the problem.

8E, 8E1, 8C, 8C1

No vibration sensor signal. Reasons for the code:

1. The unit was assembled incorrectly.
2. The VRT+ sensor has failed.
3. Internal wiring is damaged.

E.E.

Indicates system overheating. The source of the problem may be:

• wiring break;
• breakdown of the heating element;
• The temperature sensor is giving an incorrect signal.

For models with a drying function, specialist advice is required.

F.E., F.C.

Problems with ventilation mode. Common reasons:

• wiring damage;
• connector displacement;
• blade blocking;
• breakdown of the starting capacitor.

To diagnose and repair your washing machine, you need to call a technician.

SDC

Breakdown of the detergent dosing unit. Only a specialist can troubleshoot these models. It is better to contact Samsung support or online service.

6C

Faulty dispenser drive or wiring. If the reason is not a one-time failure in the electronics, only professional repair will help.

2H, 3H, 4H

A safe signal about the amount of time until the end of the selected cycle lasting from 100 minutes. The number indicates the number of hours before the washing machine turns off.

Hot

Overheating alarm. Appears at high (more than 70 degrees) temperature in the drum. You must wait for it to decrease without turning off the machine. The code will disappear from the display.

A0…A9, B0, C0, D0, E0

A testing program is automatically launched, which is used in production to test equipment. It is necessary to hold down the “Option” and “Temperature” buttons for 10 seconds. Turning the power off and on does not cancel the factory mode.

PoF

If the power supply is interrupted during washing, after it appears, the code will appear on the display. Just press the “Start” button to eliminate it and continue the cycle.

B.C.

The signal appears if the washing machine motor does not start. Reason: the triac, which is responsible for the movement of the motor, is faulty. To fix the problem, you need to call a professional.

Deciphering breakdowns for Samsung washing machines without a display

A washing machine without a display cannot provide an alphanumeric signal to the owner; this function is performed by lighting LEDs.

The table will help you recognize what prevents the unit from operating in its usual mode for various Samsung models, in which the * icon indicates lit indicators:

The instructions for a specific model of Samsung washing machine will help you fix the problems yourself.

Water does not fill (4E, 4C, E1)

The error is accompanied by the washing machine stopping during washing or rinsing. Possible reasons:

1. There is no cold water in the system.
2. Weak pressure.
3. The water supply valve to the unit is closed.
4. Hose is deformed.
5. The exhaust valve filter is clogged.

It is recommended to check all parts that are responsible for water flow and fix the problem. If the reason is the filter, you need to clean it and restart the program.

Does not drain (5E, 5C, E2)

Reasons for clogging:

• drain hose;
• filter;
• siphon leading to the sewer.

The components must be checked and cleaned, and then continue washing.

Too much water (0E, OF, OC, E3)

The problem occurs due to problems with:

• water level sensor;
• his hose;
• valve membrane.

It is necessary to call a specialist for diagnostics and repairs.

Imbalance (UE, UB, E4)

The weight and quantity of loaded laundry do not correspond to the manufacturer’s recommendations or it is unevenly distributed throughout the drum. It is necessary to stop the program and eliminate the cause and continue the cycle.

Does not heat up (HE, HC, E5, E6)

The error occurs if:

1. The water level in the tank is insufficient.
2. The temperature sensor signal is incorrect.
3. The heating element burned out.

Professional diagnostics and repairs are required.

Sunroof lock does not work (DE, DC, ED)

The signal appears if the washing machine door is not closed until it clicks. To fix the problem, just close it again. If the reason is deformation, displacement or failure of the hatch, you must contact a specialist.

Level sensor does not perform function (1E, 1C, E7)

The code appears after starting the washing mode.

Causes:

• the pressure switch is faulty;
• the tube coming from it is clogged;
• contacts are burnt out.

Inspection and repair of the sensor and wiring are necessary. It is better to contact a repair shop.

Temperature higher than required (4C2)

Most often the reason is connecting the unit to hot water. If an error was made during installation, you must contact the technician who performed it.

Water at the bottom of the unit (LE, LC, E9)

To fix the problem, you need to inspect all parts of the washing machine from which water may flow:

• hoses;
• door and its components;
• tank;
• dispenser;
• pipes;
• drain pump.

Panel buttons (BE) do not respond

The problem occurs due to deformation of the plastic parts of the control panel or a short circuit in the relay. If restarting the washing machine does not produce results, consult a specialist.

No signal from temperature sensor (TE, TC, EC)

Possible causes of the malfunction:

• wiring;
• resistance;
• the sensor itself.

You need to call a specialist.

Who to entrust repairs to?

If the washing machine is under warranty service at the time of the breakdown, It is advisable to contact Samsung service. The current list of the nearest branded, field and partner centers is available on the manufacturer’s website.

Malfunctions that are not related to violation of operating rules or mechanical damage are eliminated free of charge within the validity period of the warranty card.

If necessary, the washing machine is replaced. After the warranty period expires, professional repairs will be paid for.

Finding a repair shop

If you can’t contact Samsung service, you’ll have to choose from a variety of workshops yourself. A corresponding query in any search engine will help you find them.

It is necessary to study the websites of services that must contain:

1. Company contacts.
2. Documents that confirm the legality of the provision of services.
3. Prices for main types of work.

It would be a good idea to study customer reviews on reputable third-party resources.

Choosing a private master

If it is not possible to contact the manufacturer’s service or a well-known network of repair shops, owners are forced to look for a private specialist. It is better if he is recommended by friends and colleagues who have used his services.

It is worth refusing to cooperate if the master:

1. Gives you a price for repairs on the first call. It is impossible to assess the condition of the washing machine over the phone, so the final cost of the work can only be announced during the visit.
2. Asks for advance payment. Professionals carry out diagnostics free of charge, and are asked to receive remuneration for services rendered after the repair.
3. He persuades me to sell the unit for next to nothing, since it cannot be repaired.

Another disadvantage of private specialists is the lack of a warranty period after repairs.

Approximate price

How much you will have to pay to resuscitate a smart assistant depends on the model and complexity of the breakdown. The most expensive problem is the need to replace the software.

If the service life significantly exceeds the warranty period, and the technician insists on reinstalling the software, it is possible that he is a fraudster.

Repair work that does not require disassembling the machine:

• cleaning the drain filter;
• removal of foreign objects, blockages;
• replacing the cord, buttons, door or parts thereof.

The cost of repairs is from 900 to 1700 rubles.

With partial disassembly:

• repair of wiring, control module;
• cleaning the drain system pipe;
• replacement of motor, sensors, belt, valves, pump, electronic module.

The price of work is from 1500 to 3000 rubles.

A technician’s visit to your home and diagnostics are usually free. If repairs are not required, payment will range from 400 to 1000 rubles.

The cost of spare parts and consumables is not included in the price list. The location of the washing machine in a hard-to-reach place can change the price upward.

Conclusion

Information about error codes will help owners determine the cause of the problem and eliminate it. You can fix minor problems and breakdowns yourself using tips and videos. If professional diagnostics and repairs are required, you need to contact the manufacturer’s service center or workshop.

The best prevention of malfunctions is to operate the unit strictly in accordance with the manufacturer’s recommendations, which are reflected in the passport of the washing machine. This will extend its service life and save owners from unforeseen premature expenses.