What does the ue error mean on a Samsung washing machine and how to fix it?

All kinds of errors that a Samsung washing machine produces include the “ue” code. In most cases, the problems that occur are not critical; they can be eliminated on your own.

For more rare but serious breakdowns, contact a specialist. To ensure that the error does not occur in the future, you need to keep a few recommendations in mind.

What does the ue code that a Samsung washing machine produces mean, and what to do to fix the problem, we will tell you in the article.

What does the code that the Samsung machine produces mean?

The encrypted code ue is rarely displayed on the display immediately after starting the program.

The machine washes safely and then starts rinsing. The error appears when it comes to spinning clothes. The unit begins to gain momentum, but does not reach the maximum centrifugation speed.

After an unsuccessful attempt to finish washing, Samsung stops and shows the error ue. Most often this happens in the third, seventh or ninth minute of the spin cycle. But another blocking time cannot be ruled out.

Decoding the code ue means “imbalance of the drum load on the axis of rotation” or, in other words, the inability of the machine to evenly distribute the laundry throughout the drum volume.

If the Samsung washing machine has a long production date (until 2007), then a similar inscription may appear on the display: e4. This cipher should not be confused with another sequence of characters - 4e.This error indicates a completely different problem (it is related to the collection of water).

Why does it appear during the spin cycle?

Before you begin to correct the error, you need to find out why the unit cannot evenly distribute the load of the drum on the axis of rotation.

The reasons may be different:

1. Excessive load of laundry. If a lot of things are placed in the drum and their quantity exceeds the permissible norm, the machine cannot even them out according to the volume of the drum before spinning.
2. Placement of products of varying quality into the drum. Different fabrics absorb and release water differently, so under equal spin conditions, an imbalance occurs in the drum and, as a result, the work stops.
3. Insufficient weight of laundry. Underload also has a negative effect on balancing, as does overload. A small thing cannot create equal pressure on all the walls of the drum.
4. Control unit malfunction. Electronics in some cases can create confusion in the operation of sensors. This reason is not associated with a serious defect and can be easily eliminated.
5. Tilt of the machine body. If the device has just been installed or has been moved recently, it is quite possible that it was installed unevenly. Even a slight slope can lead to uneven load on the drum on the axis of rotation.

All of the above reasons are not related to equipment failure, but to its operation. That is why you can eliminate them yourself; the main thing is to correctly understand why the device refuses to gain momentum.

However, in some cases, the ue error still signals a more serious problem. It could be:

• malfunction of the entire microcircuit (control board) or just the relay on it;
• depressurization of the seal, natural wear and destruction of the bearing;
• stretching, delamination or rupture of the drive belt in the machine;
• failure of one, several or all shock absorbers;
• breakdown of the tachogenerator, which controls the drum speed;
• wear on the motor brushes, which prevents the rotor from rotating.

How to fix the problem yourself?

The solution to the problem depends on the identified cause. If it is not critical, you can fix it yourself.

Troubleshooting methods may include the following:

1. If there are a lot of things in the drum or they differ in the quality of the material, you should either reduce the volume of the load or divide the laundry depending on the fabric.
2. When a stop occurs due to underload, it is worth adding one or two more things to the drum. This can be a clean product soaked in water. Thanks to this trick, you can continue washing from the moment you rinse or spin.
3. In the event of a failure in the control module, the problem is solved by rebooting. The Samsung is completely turned off and restarted after 10-15 minutes. Such a pause is usually enough to restore the electronics.
4. If the cause of the imbalance was improper installation of the washing machine, then the imbalance should be eliminated. To do this, adjust the adjustable legs so that the body stands strictly horizontal.

Call the master

If everything is fine with loading the drum, the machine itself is absolutely level, and the ue error does not disappear, then technical assistance is needed. The total cost of repairs depends on the complexity of fixing the damage.The price of new components is added to this amount.

The list of works that are best entrusted to a professional includes:

1. Replacement of the relay or the entire control board. The cost of work without taking into account new parts and microcircuits is from 2,400 rubles.
2. Installing a new oil seal and replacing the bearing. The services of a master for such a volume of repairs are estimated at 4,000 rubles.
3. Replacing a stretched or torn drive belt. The cost of work starts from 1100 rubles.
4. Reinstallation of all shock absorbers (even if only one has failed). Specialist services are estimated at 2,600 rubles.
5. Removing the old and installing a new tachometer. The cost of installation work starts from 2400 rubles.
6. Replacing graphite motor brushes that create an electromagnetic field. The work of a master is estimated at 1,700 rubles.

An official organization always has the necessary permits and provides documents guaranteeing the quality of the result.

Another option is to call a specialist based on a private note published in a newspaper, website or bulletin board. When ordering a service in this way, it is important to remember the possible risks. They relate to both the technical condition of the repaired device and personal finances.

By trusting a stranger who does not provide official documents (a certificate of work performed, a warranty card, a cash or sales receipt), there is a risk of becoming a victim of fraud or poor-quality repairs.

How to prevent the problem from occurring?

Some problems cannot be prevented by the user of household appliances.. For example, bearing wear is a natural process that begins in almost all old cars of any brand.

However, other problems that lead to the ue error are completely preventable. In order for the washing machine to spin clothes without fail, you must follow the operating instructions.

The amount of laundry placed in the drum must correspond to the prescribed norm or be 1/3 less than it.

After a forced relocation of the device, do not allow its body to tilt.. To do this, you need to adjust the legs so that they level the unit in an even horizontal position. In this case, the washing machine must stand stable.

Additional Tips

Sometimes the problem of spinning occurs due to a large volume of laundry, and it is impossible to divide it into parts, since it is one thing. A way out of the situation may be to set the centrifugation mode at low speed (400 rpm) or wash without spinning.

After excess water has been drained from the tank, the door opening mechanism will operate. After this, you can start fixing the ue error.

You can find out about all the error codes of Samsung washing machines Here.

Video on the topic of the article

The video will show you how to fix the UE error on a Samsung washing machine:

Conclusion

An error ue (or e4) that appears on the display of a Samsung washing machine indicates a problem with centrifugation. The equipment refuses to spin the drum at high speeds for various reasons.

The simplest ones are related to improper loading of laundry and can be corrected independently.To solve more serious problems that relate to a microcircuit or bearing, you must either have the skill of repairing equipment or call a technician.