Why does he1 error occur in a Samsung washing machine and how to fix it?

foto23268-1Samsung washing machines are one of the most reliable devices that have proven themselves well.

But even they can experience malfunctions and breakdowns, which is indicated by a stop in operation and the display of a corresponding code of letters and numbers.

One of them is "HE1". In some situations, it is possible to fix the problem, and even carry out repairs by replacing parts, on your own.

What the he1 error code means in a Samsung washing machine, how to determine the breakdown and fix it, we will tell you in the article.

What does this code mean?

foto23268-2The error signal on the machine display “HE1” may have, depending on the specific model, another coding: HE2, E6, E5, H2, H1.

They all indicate that there is a problem with the heating element.. In addition to the appearance of one of the indicated codes, a stop in operation indicates a problem.

It occurs at the moment when heating should begin. This depends on the program chosen, but, as a rule, the problem appears in the first minutes of operation.

In rare cases, this error may indicate not a lack of heating, but, on the contrary, its increased intensity.

On washing machines without a display, the analogue of “HE1” is the state of the machine, in which the indicator lights of all modes blink and the temperature indicators at +60? C and “Cold water” or a combination of +60? C and +40? C are lit.

Decoding

Error interpretation - failure to heat water.At the same time, washing with the setting without heating - “Cold water”, goes without problems. Error coding with the letter “E” is typical for washing machines manufactured before 2007.

HE1 or an analogue code appears in cases where heating is not carried out or it increases very quickly, exceeding +95? C. Overheating and even resulting boiling is not a normal situation.

The issuance of a failure code is accompanied by a stop of the washing cycle.

Reasons for appearance

There are several reasonswhich can result in HE1 on the display:

  1. foto23268-3Short circuit and combustion of the heating element. The solution is to replace the heating element.
  2. Damage to the temperature sensor, which is responsible for measuring the heating temperature. The situation can be corrected by replacing a faulty temperature sensor or the entire heating element for models in which it is built-in.
  3. Control board malfunction. In most cases, the issue can be resolved by repair, less often by replacement.
  4. Failure in the wiring (more often the problem is in the cable). In this case, the operation of the machine becomes unstable, since the error may not be constant, but periodic. High-quality repairs and replacement of the cable will help correct the situation.

A small proportion of failures are due to random circumstances that do not require repair.

Troubleshooting yourself

Failures associated with a violation of the heating process, most of them require serious repairs. To do this, you need to have tools (screwdrivers, wrenches, multimeter, etc.), and in some situations, additionally, a soldering iron and skills to work with it.

First, you should make sure that the washing machine is properly connected to the network and that there are no power surges. It is advisable to organize the connection not through a tee or extension cord, but directly.

It is very simple to check for the likelihood of a random failure situation: you need to disconnect the device from the network, wait a few minutes and turn it on again.

Then you can start a heated wash cycle. If error HE1 appears on the display again, you will have to do repairs.

How to get to the details?

The heating element, temperature sensor and control board are those blocks that are directly connected to the heating process in the washing machine. It is impossible to get to them without disassembling the device.

A separate difficulty may be the difference in the design of a particular model, since each may have its own nuances.

Most Samsung washing machines have access to the heating element and temperature sensor through the front panel. The front side also provides access to the electronics - the control module, the failure of which often leads to HE1.

You can provide yourself with access to the filling of the washer as follows:

  1. foto23268-4If there is water in the washing machine, it must be drained.
  2. If there are things in the drum, you need to take them out.
  3. De-energize the device. To do this, you must not only turn it off with the button, but also completely disconnect it from the power supply.
  4. Pull out the powder compartment.
  5. Place the device so that you can access its rear wall.
  6. At the top, find the screws that hold the top horizontal panel.
  7. After unscrewing the screws, remove the cover by pulling it towards the rear wall.
  8. Near the opening of the powder receiver, where the container with powder is placed, find the screws holding the top panel, on which there are buttons, indicator lights and other adjustment and control elements.
  9. Open the hatch door.
  10. The rubber cuff is held in place by a wire with an inserted spring section.It is necessary to remove it towards you.
  11. The rubber cuff must be pryed around the perimeter and pressed inside the drum.
  12. Unscrew the screws holding the front part.
  13. Remove the front panel. Disconnect the electronic connection of the door lock.
  14. The heating element and thermostat are located at the bottom in most models.

Replacement process

The heating element needs to be replaced if it is inoperative. This can be determined by using a multimeter and placing probes on the contacts. The resistance should be stable, without jumps. Usually this is 25-35 ohms.

The temperature sensor is also being checked. It is located at the base of the heating element. If, based on the results of the “ringing”, the cause of the failure is determined, the heating element with a built-in thermostat is replaced with a new one.

The temperature sensor itself cannot be repaired. Most often, if it is not built-in, it is replaced separately; if it is built-in, it is replaced with a heating element.

To do this you need:

  • foto23268-5disconnect the contacts of the heating element that is in the car;
  • unscrew the screw holding the heating element in the socket;
  • slightly shaking the heating element by the base, pull it towards you;
  • check the condition of the landing nest; if there is debris there, it should be removed;
  • install the new heating element in the right place;
  • secure the heating element with a screw;
  • connect all contacts.

The control module is an electronic board with tracks and elements. Only a specialist with the appropriate skills and a suitable tool for this can perform a complete diagnosis and re-soldering. Repairing this unit is painstaking work and quite expensive.

In some cases, the malfunction is caused by damage to the cable. The technician unsolders the old cable and installs a new one. If the entire control unit is replaced, then only with the original one.

In this case, you also need to reprogram it and make settings. Doing this yourself without technical knowledge is problematic. The best solution is to call a specialist.


Disassembling the washing machine and replacing the heating element - in the video:

Calling a specialist: the price of the issue

To repair a Samsung washing machine, you need to contact a service center that provides support for equipment from this manufacturer. Companies specializing in repairs must have permission to carry out their activities and a staff of qualified specialists.

For machines that are under warranty, independent repairs should be excluded. All damage must be repaired by specialists.

The buyer receives information about the location of service centers and their contact numbers at the time of purchase. in the shop.

For machines that are not under warranty, servicing can be entrusted to specialized service centers for repairing household appliances. Information about them can be found on the Internet, where you can also read customer reviews.

The called technician comes at a convenient time and conducts diagnostics, determining the cause of the breakdown. Most of the renovation work is carried out on site. Upon completion of the repair, the master conducts testing and issues a guarantee for the work performed.

foto23268-6The cost of work depends on the company's policy. may vary by region and company. For the capital, prices are within the following limits:

  • replacement of heating elements - about 2,000 rubles;
  • replacement of the cable - around 2,000 rubles;
  • replacing the control module – about 2,500 rubles, etc.

If a part needs to be replaced during the repair process, its cost will be paid separately. Contacting a home appliance repair company gives you confidence in quality service and a guarantee.

If you contact an untrusted technician privately, you may end up being scammed - poor-quality repairs, paying an inflated tariff, or installing used parts instead of new ones.

Preventing problems

Reduce the likelihood of breakdowns with error “NOT1” The following preventive measures will help:

  1. Using equipment to stabilize voltage to prevent parts from burning out.
  2. Water softening. In most populated areas it is hard, which leads to the formation of scale, including on heating elements. As a result, it becomes unusable.
  3. Avoid placing the washing machine in a room with high humidity. This can lead to oxidation of elements and electrical contacts.

Recommendations

The washing machine will work for a long time if you properly care for it and comply with all operating requirements.

foto23268-7These include:

  • ensure correct installation of the device and high-quality connection to communications;
  • avoid getting moisture on the device, especially on its upper part, which contains the electronic unit of the control module;
  • It is advisable to buy a washing machine at official sales points that provide a warranty on the equipment.

You can find out about all the error codes of Samsung washing machines Here.

Conclusion

In many cases, troubleshooting problems that lead to the HE1 error can be difficult. A breakdown requires partial disassembly of the device itself, removal of panels and replacement of some parts.

With poor technical training, as well as in cases where the problem is in the control module, It is advisable to use the help of an experienced specialist.

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