What does the he2 error code indicate on a Samsung washing machine?
The error message “he2” that appears on the display of a Samsung washing machine indicates a serious problem. This error has several similar ciphers that indicate similar problems.
To restore the operation of the device, it is necessary to carry out accurate diagnostics. After this, you can begin your own repairs.
If it is problematic to establish the cause and solve it yourself, you need to seek help from specialists.
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What does this mean?
The alphanumeric combination he2 may appear on the display almost immediately after the washing machine is put into operation. More often, the equipment stops and displays this error 10-15 minutes after the start.
The problem is displayed only if the hot wash mode is set. When working in the rinse, spin or cold wash program, the error does not appear and the machine continues to perform its functions.
Codes starting with the letter "h" indicate problems with the heating element. In addition to he2, this list includes: h1, h2, he, he1. In older Samsung models released before 2007, analogues in the form e5 or e6 are displayed on the display.
Each of these errors indicates a specific problem with the heating element.. This may be overheating or underheating. Error he2 (h2 or e6) means that in 10 minutes the temperature of the water in the tank increases by less than 2 degrees.That is, the heating of water necessary for washing does not occur.
Similar ciphers indicate a different nature of the problem. Error h1 (or e5) stands for “heating of the heating element in 2 minutes to 40 degrees.” At this heating rate, the heating element can quickly burn out. Error he1 signals rapid and uncontrolled heating of the heating element to 95 degrees or more. The result of boiling water is also the failure of the heating element.
There are two signal options:
- All washing modes flash + the “60 degrees” and “40 degrees” icons are lit steadily.
- All washing modes flash + the “60 degrees” and “cold water” icons are lit steadily.
Reasons for appearance
In rare cases, the reason for the appearance of the he2 code or its analogues are:
- problems with the electrical cord;
- short circuit in the electrical outlet;
- failure in the machine program;
- violation of contacts of wires from the heating element.
Practice shows that these reasons occur only in one case out of ten. Most often, the appearance of the he2 error indicates that the heating element itself has burned out.
How to fix it yourself?
If the error was caused by “minor” problems, then you can fix them yourself. Depending on the reason, the Samsung owner may:
- Restart the household appliance. The malfunction in the program disappears after completely turning off the equipment for 10-15 minutes.
- Repair the outlet or power cord if it is causing the problem. If necessary, replace faulty elements with new ones.
- Tighten the loose contacts of the connecting cables going from the heating element to the control module.
When the reason is more global and is associated with a breakdown of the heating element itself, it is necessary to replace it with a new one.
Disassembling the machine
To be more confident, it is recommended that you read the instructions for the Samsung machine before repairing. This will help you quickly understand the design of the device.
The step-by-step disassembly algorithm is as follows:
- The washing machine is disconnected from the network.
- Drain the remaining water by unscrewing the debris filter.
- Remove the top cover on the housing.
- Unscrew the two screws next to the powder tray.
- Remove the fasteners that secure the control panel to the side.
- Take out the clamp that holds the rubber cuff of the hatch.
- Remove the lowest front panel (narrow strip).
- Unscrew the bolts that covered the bottom panel.
- Carefully, without damaging the wires, remove the control panel.
- Unscrew the two screws that hold the front panel on top.
- Remove the front panel completely.
Testing the heating element
After all the panels are removed from the body, access to the heating element opens. It is located directly under the drum. Before removing it, it is worth testing. To do this, disconnect the wires from the heating coil in order to connect a testing device in their place.
The performance of the heating element is checked using a multimeter. The device is set to resistance measurement mode.If the heating element retains “signs of life”, then the multimeter will show a resistance of about 25-30 ohms. When the spiral burns out, this parameter will have an infinite value.
If the heating element is operational, you should check the wiring. If everything is fine with it, the control module is diagnosed. The damaged heating element is removed from under the drum, having first unscrewed the connecting fastener.
Selecting a heating coil
The most common cause of overheating and failure of the heating coil is scale accumulation. Heating elements that have a ceramic coating are not immune to hard water.
Salts are actively deposited on their surface. Therefore, it is not always advisable to chase advertising and buy an expensive product.
The most sensible thing when buying a new heating element is to find a model that in all respects matches the one installed by the manufacturer.
When choosing, it is important to look at the power of the heating element. It is undesirable for it to be larger than that of the old copy. Samsung may refuse to work with such a part. It is recommended to buy a heating element that has a quality certificate and warranty.
Replacing the element and assembling the housing
Before installing a new heating element, the place where the old one stood is cleaned of dirt and scale. It is advisable to treat the walls of the niche with fine sandpaper and then rub with laundry soap. After these simple manipulations, the new heating element is installed in the socket. Fix with a bolt and connect the wires.
After repair, run a test wash. If the error does not appear and the equipment is working properly, operation continues.
Call the master
Independent replacement of the heating element can be carried out only if you are confident in your abilities. If you have insufficient experience with devices, it is better to call a specialist.
You can order the service at a service center or workshop, specializing in the repair of household appliances.
Organizations operating officially provide their clients with a cash receipt, a certificate of work completed, and a warranty card. These documents are confirmation of the quality of services provided.
The cost of repairs depends on the amount of work performed. The price of replacement parts is added to this amount. Prices for replacing heating elements start from 1,700 rubles.
If it is necessary to change the temperature sensor, due to which an error may also appear, then the cost of repair can be from 1,600 rubles. Replacing the control board is estimated at no less than 2,400 rubles. Repairing the wiring coming from the heating element costs from 1,800 rubles.
To avoid meeting with unscrupulous craftsmen, it is not recommended to call random private advertisements. As a rule, such specialists set an arbitrary price for repairs and do not provide official guarantees for the result.
How to prevent the problem from occurring?
Professionals recommend remembering the main rules for operating heating household appliances. Firstly, a separate outlet is allocated for the washing machine. The connection to it must be direct, that is, without the use of adapters and extension cords.
Secondly, the cord and plug of the device should be maintained in working condition. If defects occur, correct them immediately. Thirdly, when replacing heating elements, it is recommended to choose products that are not coated with ceramics. Metal spirals are more resistant to scale and last longer.
Additional Tips
When the he2 code appears on the display, it is worth considering some diagnostic and repair features. In particular:
if an error appears and then goes away, repairs should not be delayed - temporary disappearance of the image does not indicate the spontaneous disappearance of the defect;- if you lack knowledge and experience, it is not recommended to open the device yourself - contacting a professional will save time, and in some cases, money;
- if the repair is carried out with your own hands, then special attention should be paid to removing the panels - all manipulations must be carried out carefully so as not to damage the contacts;
- after repair, a test wash is started in the same mode in which the error was detected, without the need to add powder or put laundry in the drum.
You can learn more about error codes for Samsung washing machines. Here.
Video on the topic of the article
Errors H1, H2, HE, HC, E5, E6 of the Samsung washing machine and replacing the heating element - in the video:
Conclusion
The error he2 (or its duplicates h1, h2, he, he1, e5, e6) that appears on the display of a Samsung washing machine in most cases indicates a breakdown of the heating element. If you have an idea about the structure of such equipment, then you can carry out the repair yourself.
Otherwise, it is better to contact a specialist to test and replace the heating coil. A burnt heating element is not a reason to buy a new washing machine. High-quality repairs can significantly extend the life of broken equipment.
