Causes of error 5e in a Samsung washing machine and how to resolve them
Samsung washing machines are distinguished by a clear interface, stylish design and high reliability.
But, despite all the advantages of this South Korean technology, sooner or later it will fail. The fact that a failure has occurred can be determined by an unusual code that will appear on the display.
The article will discuss the correct interpretation of error 5e (se) of a Samsung washing machine; it will tell you when you can fix it on your own, and when you need to seek help from a specialist.
Content
What does this mean?
Error 5e indicates that there is a breakdown in the system responsible for draining water. This code most often appears suddenly, during the washing process. The device simply stops working, the machine does not drain the water, and a corresponding entry is displayed on the screen.
Other 5E error symbols that will characterize a failure in the drainage system:
- SE;
- E2.
If the washing machine is not equipped with a display, then error 5e will be indicated by the following signal combination: the water temperature indicator of 40 degrees lights up, and the LEDs of all washing modes begin to blink in parallel.
Decoding
Error 5E or SE is a signal that there is a breakdown in the water drainage system. The device cannot continue washing, which is why it forcibly stops its operation.
The code does not appear immediately. The unit will issue it if, 10 minutes after the water should have left the tank, its level has not decreased (or the intelligent system thinks that it has not decreased).
This code appears frequently. There is no need to panic; in 50% of cases you can cope with the problem yourself. The main thing is to correctly determine the cause of its occurrence.
Why does Samsung issue this code?
Reasons that lead to error 5E:
- The water drain filter is clogged. Water will seep through it in small portions, or will stop flowing at all.
- A blockage has formed where the hose connects to the sewer drain. Often, dirt and foreign objects clog the siphon to which the washing machine drain hose is attached. Also, a blockage may form at the junction.
- The clog is located in the drain hose itself. Even with careful operation of the washing machine, it is impossible to avoid dirt and foreign objects getting into the system. If they accumulate in the drain hose, the device will stop pumping water and display an error.
- The drain hose is kinked. Sometimes the cause of the malfunction is trivial and comes down to pinching or kinking of the water drain hose.
- Control board malfunction. It may be random, or it may indicate a serious malfunction.
- The contacts of the pump responsible for pumping out water have come loose. We are talking about those wires that go from the drain pump to the control board. Most often this happens when the washing machine is moved, for example, when moving.
- The drain pump is broken.
- The drain pipe through which dirty water flows from the washing machine into the pump is clogged. It may contain coins, rubber bands, seeds and other solid debris.
- The wiring that connects the pump to the electronic module is damaged.Wires may burn out or be broken. In country houses they are often damaged by rodents.
How to fix the problem yourself?
You can try to find and eliminate the cause of error 5E yourself. If it appears during washing, first perform an emergency drain of water.
Sequencing:
- remove the hose from the pipe if it is connected to the sewer;
- place it so that it is below the level of the tank along its entire length;
- lower its end into the prepared container;
- wait for the water to come out.
If there is a blockage in the path of water flow, it will come out gradually, in a thin stream. Provided that the liquid does not drain, the hatch is opened directly. To do this, the device is tilted back, with the emphasis on the wall, so that when the door is opened, water will not spill onto the floor and it can be scooped out with a ladle.
When there is no liquid left in the machine, begin to eliminate the cause of error 5E:
- Check the passage of the hose and make sure it is not kinked. To do this you need to blow it out. If air flows freely, there is no blockage.
- Assess the permeability of the drain filter. To get to it, you need to open the hatch, which is located in the lower right corner of the front wall of the machine. Before unscrewing the filter, you need to place a rag on the floor. Remove debris from the filter, rinse it under running water and return it to its place.
- Check the patency of the siphon. The problem can be detected at the stage of draining the water. If it flows freely into the bathtub or basin, the reason is a clogged siphon.
- Try to restore the wash cycle by restarting the unit. There is no need to drain the water. The machine is simply unplugged, left for 15 minutes, after which power is supplied again. If the wash cycle continues, then the reason is a malfunction of the control module.
- Check the contacts of the control board and drain pump. If they have moved away, this measure will help cope with the problem.
When should you contact a specialist?
You should seek the help of a specialist if you are unable to cope with the problem on your own. Also, you should not try to fix the error on your own if the machine is new and under warranty. In this case, you need to call the Samsung service center, or contact the store where the purchase was made.
Approximate cost of repair servicesnecessary to resolve error 5E:
- replacing the pump (drain pump) - the cost of work is 1900 rubles, the price of the part is 1600 rubles;
- cleaning the drain pipe and disconnecting it from the pump – 1300 rubles;
- repair of the control module with replacement of burnt-out microcircuits and soldering of contacts - 2,400 rubles, if the module is faulty (this happens rarely), it needs to be replaced, the price of the part starts from 4,500 rubles and above, it all depends on the model of the machine;
- replacement of the wire loop that connects the pump to the control module - 1800 rubles.
The price for the services of a master may differ, depending on the city and the chosen service, but not 2-3 times. Therefore, if a specialist demands a large amount for his work, most likely he is a fraudster.
To avoid meeting with unscrupulous craftsmen, you need to contact trusted organizations. They have their own well-designed website, which presents the price list and contains reviews from customers. When ordering services from private masters, the risk of fraud is higher.
What to do to prevent the problem from occurring?
The main preventative measure to prevent error 5E from occurring is to carefully prepare items before washing. Before placing things in the drum, you need to check all the pockets and remove not only large items, but also small debris.
Pillowcases and duvet covers are turned inside out and shaken out, as debris often gets stuck in the seams. It is recommended to clean items from long hair. They not only retain dirt, but also form clumps themselves, causing blockages.
Helpful information
Tips for resolving error 5E:
- Error 5E and E5 should not be confused. 5E is a signal of a malfunction of the drain system, and E5 is a code indicating a malfunction in the heating circuit (most often the heating element fails), which requires radically different measures.
- Before you try to independently find the cause of the malfunction of the device, you need to disconnect it from the network.
- If a blockage has formed in the hose or filter, remove them yourself and wash them under strong pressure of water.
- To clean the hose, do not use metal wire to avoid damaging its integrity.
You can learn more about error codes for Samsung washing machines. Here.
Video on the topic of the article
Troubleshooting error 5e of a Samsung washing machine in the video:
Conclusion
Error 5E or 5SE indicates a malfunction of the drain system. The reasons can be different, ranging from a simple blockage or kinking of the hose to failure of the control board. You can deal with minor problems on your own; it is better to entrust work with electronics to a professional.