Why does a Samsung washing machine display error code de and how to deal with it?

foto23020-1During operation of the washing machine, various operational problems may occur, which the unit notifies by the appearance of the corresponding code on the display.

Even with such reliable technology as Samsung, malfunctions can occur. One of the fairly common situations is the DE error.

What the error code de means for a Samsung washing machine and how to fix the problem, we will tell you in the article.

What does it mean?

Most Samsung washing machines are equipped with a display that displays information about the washing process.. In case of failures, an error code appears in the window in the form of a combination of letters and numbers. This allows you to specify what kind of disruption occurred. In this case - "DE".

Decoding

foto23020-2In Samsung devices, the error code, depending on the year of manufacture and model, can be “DE” or “Door”, as well as the following combinations of numbers and letters: ED, DE1, DE2, DC, DC1, DC2.

The full transcript looks like this: “Door Error,” which indicates malfunctions that are directly related to the door.

If the model does not have a display, then the error can be judged by a combination of lit and flashing lights. It looks like this:

  • the lights near the washing mode indicators all blink;
  • temperature indicators light up.

This information indicates problems with the door. There can be three of them:

  • opening;
  • closure;
  • blocking

Reasons for appearance

There are several reasons for door-related errors.Some of them can even be eliminated yourself, but to correct serious ones, you will need to call a specialist.

Reasons for appearance errors:

  1. Violation of operating rules during the washing cycle.
  2. Equipment breakdown.

Violation of operation

In the first case, the failure is due to the door not closing tightly. This can happen due to inattention and when a foreign object prevents the door from closing. It is possible to cope with the problem on your own.

Equipment breakdown

In this case, you will need the help of a specialist. If the washing machine is new and still under warranty, you should not carry out repairs yourself, even if you have the knowledge and skills.

Possible malfunctions in the operation of the machine:

  1. foto23020-3It is physically impossible to close the door. If foreign objects do not interfere, then the hinges are probably misaligned. Repair or complete replacement of the unit will be required.
  2. When the door is closed tightly, you do not hear a characteristic click. This situation can occur if the locking device itself breaks down. The technician will repair or change the lock.
  3. The error does not always appear, but from time to time. This may indicate a violation of the integrity of the wiring, damage to the cable or control board. Repair or complete replacement will be required.
  4. After finishing the wash, the door does not open. This situation can arise if the hatch locking unit breaks down.
  5. An error notification appears at the very beginning of operation after closing and locking the door. This may be a violation of the integrity and quality of the connection of the wires that go from the door to the hatch locking device. If the contact has moved away, then after its restoration the launch will be successful. The interlock device or electronic controller may need to be replaced.

How to fix it yourself?

Since an error on the display can indicate a variety of operational problems, all options should be considered. Sometimes the issue can be resolved without the arrival of a specialist.

First you need to inspect the door itself. At the same time, attention should also be paid to the sealing rubber. The cuff itself cannot be a hindrance, but if the rubber is torn, separated and bent, the part will require replacement.

There may also be a problem with the cuff preventing the door from closing., if after door repair work carried out earlier:

  • it is installed incorrectly;
  • A non-original part was installed.

After re-repairing and properly installing the original cuff, the problem should go away. In cases where the interference is a foreign object, it simply needs to be removed.

foto23020-4Another option is to try restarting the device. For this:

  1. Turn off the washing machine.
  2. Open and close the door again.
  3. After 10-15 minutes, turn on the washing machine. A characteristic click should sound.
  4. Restart. If the failure was software, then restarting will be successful.

Overloading the machine can lead to an error when there are a lot of things and they are tightly compacted. It would be better to put some things aside and start again.

Calling the master: how not to make a mistake?

Repair work to restore the functionality of household appliances should be trusted to specialists. The technician can diagnose and repair the damaged unit. In some cases, it may be necessary to replace a damaged piece of equipment.

If the device is under warranty, the breakdown should be reported to the service center. Information about such centers is in the passport attached to the washing machine.

The called specialist diagnoses the equipment, repairs and replaces parts or components that have become unusable.

In other cases, you need to contact a company that carries out repairs. washing machines. Information about such services can be found on the Internet by adding the name of your city to the search. Having arrived on an official call, the master will draw up an estimate and issue a receipt indicating the amount of work performed.

Some companies specializing in the repair of household appliances carry out diagnostics and call a specialist free of charge if the technician carries out the entire range of further repair work.

Approximate price for work carried out (the cost differs by region and company providing repair services):

  • foto23020-5repairs that do not require replacement of components can cost from 500 rubles;
  • repair of the locking device – from 2,500 rubles;
  • replacement of wiring/loop – from 1,500 rubles;
  • replacement of the display module – 7,000 rubles, its repair – from 3,000 rubles;
  • hinge repair – from 1,500 rubles;
  • lock replacement – ​​from 1,000 rubles, etc.

Diagnostics if the client refuses further repairs is a paid service.

Calling repairmen based on random advertisements does not guarantee that the specialist has the appropriate qualifications and is able to carry out high-quality repair work. A private individual will not guarantee the quality of the work performed and is not responsible for the final result.

Prevention of malfunction

Preventing a problem is much easier than facing a serious breakdown of such necessary household appliances. To avoid problems, It is recommended to adhere to the following expert recommendations:

  1. Do not put too many items in the drum, which will overload the machine and make it difficult to close the door.This creates an additional load on the washing machine door and other elements of the appliance.
  2. The machine should be protected from intense mechanical influences.
  3. Installing a surge protection system will prevent various breakdowns, especially those related to electronics.
  4. Do not place heavy objects on top of the machine, as this may damage the rigidity of the fastenings and cause the hatch door hinges to sag.

Recommendations

Additional tips from experts to help solve problems:

  1. foto23020-6You should not try to fix a serious problem with the door without having the skills and experience in such work. Only a specialist can carry out competent diagnostics and carry out high-quality repair and adjustment work.
  2. Preventative cleaning of the washing machine from scale is a useful thing.
  3. The inside of the drum and the sealing rubber bands of the hatch must be kept clean.

Despite the reliability of Samsung household appliances, careless handling of the device and failure to follow the instructions for use increases the risk of breakdowns.

You can learn more about error codes for Samsung washing machines. Here.

Video on the topic of the article

The video will tell you what to do if your Samsung washing machine displays error de:

Conclusion

The appearance of a DE error makes washing impossible and requires elimination. If you are unable to resolve the issue yourself, a qualified specialist will handle the repair.

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