Why doesn't Kandy's washing machine drain and what can I do about it?
Kandy washing appliances are automatic machines that rarely cause trouble to their owners. But even with such washing machines, malfunctions may occur.
One of the typical problems is drain failure. Not only equipment failure, but also blockage can lead to a malfunction.
Why the Kandy washing machine does not drain water and how to fix the problem, we will tell you further.
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Reasons for the failure
There may be several reasons why the drain did not go through:
- sewer blockage in the apartment;
- clogged components that are directly involved in draining water from the tank (pipe, drain filter, hose, pump);
- pump breakdown;
- breakdown/failure of the control module;
- break and other disturbances in the electrical circuit of the washing machine itself;
- power outage during draining or washing.
Diagnostics of the Candy washing machine
It is better to start searching for the reason why the waste water has not been drained with the simplest and most accessible components for inspection. According to statistics, the most common problem of not draining water from the washing machine tank is a clog.
Error codes can make it easier to find the reason for stopping work without draining., which the device itself displays:
- E03 – error in draining water, in which the liquid either does not leave the tank at all or drains very slowly;
- E06, E15 – control module failure;
- E20, E22 – a problem with the pressure switch (clogs, malfunction of the control module, etc.).
Even the device issuing a specific error code requires additional diagnostics. This is because multiple nodes may be involved in the failure.
In devices without a display, information about a failure is provided by a series of flashing lights. The number of light signals corresponds to a specific code.
Ways to solve the problem
Diagnosing the condition of a Kandy washing machine that does not drain very often requires partial disassembly of the case, but some problems can be fixed on your own, without calling a technician. If you need to disassemble the case, then the first thing you should do is drain the water from the tank, turn off its supply to the washing machine and unplug the plug from the socket.
The sewer is clogged
A clogged drain in an apartment may cause the Kandy washing machine to not drain water. You can check if this is the case by disconnecting the drain hose from where it inserts into the pipe and throwing its free end into the sink or bathtub.
Drain hose
It is necessary to inspect the drain hose along its entire length. If there is squeezing, for example, by furniture pushed close together, or a kink that interferes with the outflow of water, the hose should be released and straightened.If the hose surface is significantly deformed or there is a leak, the part is replaced with a new one.
If the hose is clogged, you will need to partially disassemble the washing machine body to remove it.
Drain filter
The drain system filter is a unit that requires regular cleaning. The purpose of the part is to catch and retain small debris that has fallen into the drum, and from it into the tank of the washing machine.
These could be buttons, scraps of thread, stray lint from clothing, buttons, etc. If the filter has not been cleaned for a long time or things with lint, pellets, or fluff have been washed, the part may be clogged.
In this case, there will be no outflow of water at all, or it will be very weak. If you decide to open the filter of a washing machine that has not drained the water, you need to be prepared for all the liquid in the tank to spill onto the floor. To prevent a flood, you need to prepare low containers and rags in advance.
The filter is slowly unscrewed, simultaneously collecting the flowing water.. After the part is removed, it is cleaned and washed. Install the filter back very carefully so as not to break the seal. During routine cleaning, a small amount of water flows out of the filter.
Drain pipe clogged
The pipe in the washing machine connects the tank and the pump. Its blockage may be due to things with a large amount of fluff, feathers, lint and various fillings from warm jackets or pillows getting into the drum.
This situation can happen if, for example, the jacket lining and holofiber are torn or fluff gets into the tank. You can get to the pipe by partially disassembling the washing machine. Access can also be achieved from the bottom.
How to do the job - on video:
Pump failure
The drain pump is a unit that is involved in the process of draining water from the tank.The impeller is a part of the pump that is susceptible to blockages and breakage if foreign objects get into it. Wear due to prolonged use can also lead to failure. If a part breaks, the pump is replaced.
How to replace the pump in a Kandy washing machine - on video:
Malfunction of the pressure switch
Pressostat – sensor for determining the water level in the tank. If this node fails, then unreliable information passes to the control module, and commands to drain may not be received from it.
Electrical fault
The washing machine is controlled through a control unit - a board that is connected by electrical wires to individual components and transmits/receives signals. If there is a fault in the electrical wiring, the signals do not travel as needed. As a result, various malfunctions are possible, including lack of drainage.
If oxidation or contact failure occurs, the defect must be eliminated. Damaged wires are repaired, and if necessary, the entire cable is replaced.
Control module malfunction
The control module in a Kandy washing machine may fail as a result of an accidental power surge or when board elements burn out.
If a stop in operation is associated with a power surge and/or de-energization of the device, then reboot will help.
To do this, disconnect the washing machine from the network (pull out the plug from the socket), and after 20-30 minutes connect it again. The drainage should improve. If you have no experience working with the electronic components of a washing machine, it is better to entrust the repair to a specialist.
Forced drain
If the water from the Kandy washing machine has not been drained, it still remains in the tank. This is not a desirable circumstance that requires elimination.
It is necessary to remove water for several reasons:
- keeping water in the tank for a long time is not desirable for the washing machine itself;
- things in the drum deteriorate from prolonged exposure to water.
If draining the water in the standard way does not work, it must be drained forcibly. There are several ways to do this.
Alternative way to drain water:
- Pull out the drain hose from the connection to the apartment's sewer system.
- Place the end of the hose in a low container placed directly on the floor. This could be, for example, the pelvis.
- Place the drain hose completely on the floor, avoiding raising it above the level of the tank when installing the washing machine. As a result, the water should drain itself.
Calling a master: where to find and how much to pay?
If you can’t solve the problem on your own, you need to call a specialist. In this case, it is advisable to contact a company that has been providing repair services for washing equipment for years and values its reputation. This will not only allow you to trust your equipment to a pro, but will also protect you from scammers.
The cost of work depends on the complexity of the breakdown, as well as on the company’s pricing policy. Prices can vary significantly even within the same city.
On average in Moscow, repairs will cost:
replacement of the drain pump – from 1,600 rubles;- finding and eliminating blockages in the drain tract - from 1,100 rubles;
- replacement of the pressure switch – from 1,600 rubles;
- removal of a foreign object – from 1,300 rubles;
- replacement of the drain hose - from 1,200 rubles;
- replacement of the drain filter – from 1,300 rubles;
- pipe replacement – from RUB 1,500;
- repair of the control module – from 2,500 rubles.
After the repair is completed, the performance of the washing machine is tested. The master issues a guarantee for the work he performs. New parts are paid separately by the customer.
Conclusion
If your Kandy washing machine does not drain water, you need to solve the problem immediately. In the event that there is water left in the tank, it must be forcibly drained. After this, the device is diagnosed and the cause of the faulty situation is eliminated.
