How to understand why a Samsung washing machine does not drain water and fix it yourself?

Even reliable Samsung household appliances can malfunction and require troubleshooting. One of the problems with modern automatic washing machines is that they don't drain properly.

If this process fails, the washing stops. To resolve the issue, it is necessary to determine the cause of the failure.

We will tell you in the article what are the reasons why a Samsung washing machine does not drain water, how to find the problem and fix it.

Reasons why the drain does not work

Samsung automatic machines allow you to perform a full washing cycle without human intervention, strictly following the program set at the beginning. First, the washing is done, and only after that - rinsing and spinning. If the drain does not occur, the cycle stops.

The main reasons why the drain does not occur:

• kinked or clogged hose;
• breakdown of the pressure switch;
• filter clogged;
• pump wear or air trapped in it;
• foreign objects entering the pump, concentrator;
• pipe blockage;
• sewer blockage;
• damage to electrical communications in the device itself;
• control module failure.

To determine the cause of the drainage problem, it is necessary to carry out diagnostics.

How to determine the problem?

It’s almost impossible to immediately say what the problem is with a Samsung washing machine. It will take time to find the cause, since you will have to go through all the possible options step by step.

When is water in the tank normal?

In some cases, the problem can be solved very simply. For example, there are types of delicate washes designed to care for wool items that do not end in drainage.

Program crash

Program failure can be caused by changes in voltage and pressure in the water supply, as well as a significant overload of the drum with things. The problem associated with power surge is random in nature.

You can try to start the cycle again and see if the drain will run normally.

Drum overload

If there are a lot of things in the washing machine drum, some of them should be removed. When wet, they become heavy, and the washing machine cannot cope with such a load.

After this, you need to turn on the washing machine again and repeat the cycle. If overload was to blame, then conclusions must be drawn and avoid similar situations in the future.

What does the machine itself “say”?

The Samsung washing machine reports a malfunction using error codes sent to the display, as well as sounds uncharacteristic of normal operation.

Eg:

• a malfunction in the control module, pump, pipe, wiring can be indicated in the following combination of letters and numbers - 5C, E2, SE, 5E;
• wiring, poor contact, damaged controller, pressure switch, failure is indicated by codes: IC, 1C, E7, 1E, IE;
• The hum of the machine when it tries to drain may indicate that the pump is airy or that foreign objects have entered the pump.

What to do?

It is recommended to start determining what the cause of the failure is with the simplest and easiest options to eliminate.. If analysis and diagnostics require even partial disassembly of the washing machine, it must first be disconnected from all communications.

Kink or squeezing of the hose

Careless handling of the drain hose may result in water not draining.

This situation often occurs when moving the washing machine itself or moving the tube passing from the machine to the siphon.

If the hose is pinched or severely bent, it must be straightened. As a result, patency may be restored. To check, select the drain mode and monitor the condition.

The washing machine should not be too far from the sewer connection point. The best option is up to 3.5 meters.

Filter clogged

This part is designed to retain small debris that accidentally gets into the drum. These could be coins, torn buttons and hooks, etc. This filter is almost always located at the bottom right behind a separate panel.

To do this, perform the following steps:

1. Removing the panel.
2. Draining water using the emergency drain function.
3. Cleaning the filter.
4. Reinstalling the filter.

The filter should be cleaned regularly to prevent debris from accumulating in it.

The video will show you how to clean the filter in a Samsung washing machine:

The sewer is clogged

For washing machines whose drains go into the sewer, the problem may not lie in the machine at all, but in clogged pipes.

To check this option you need to:

• disconnect the drain hose from the sewer and redirect it to the bathtub;
• turn the washing machine off and on again;
• select spin;
• if water begins to flow out, the problem is in the sewer; in this case, you can remove the blockage yourself or with the help of a plumber;
• After cleaning the pipes, the washing machine is connected to the sewer drain and testing is carried out.

Before proceeding with further diagnostics, it is necessary to carry out preliminary measures:

1. Turn off the machine. Disconnect it from the network.
2. Turn off the water supply to the machine.
3. Drain the accumulated water. For this purpose, you must use an emergency drain hose. It is located on most models on the front side at the bottom right, behind the panel.
4. Remove the laundry from the drum.

When restoring connections that have been checked for blockages and possible breakdowns, it is necessary to monitor the thoroughness of installation and the quality of the seals. Such vigilance will help prevent possible leaks at the joint areas.

The hose is clogged

Without removing the hose, it is almost impossible to determine its patency. Please note that this part is attached directly to the pump, and to remove it you need to gain access to the mounting location.

If you choose a horizontal position of the washing machine to separate the hose, you must make sure that all the water is drained. Otherwise, moisture may enter the control board and other components not intended for this purpose.

To separate the hose you need:

• remove the bottom, if any;
• find the hose connection location;
• carry out dismantling;
• pull out the drain hose, disconnecting one end from the sewer and the other from the machine itself;
• check the patency of the tube using running water;
• if there is a blockage, it must be cleared with a stream of water under pressure or with a wire;
• install the part in its original place;
• conduct a test run;
• if the drain does not work, proceed to the next test.

The hose should be cleaned carefully so as not to damage its integrity, since if damaged it cannot be repaired - only replaced.

Airing the pump

An air lock may block the drain due to the fact that the pump itself is designed to pump water, not air. The following actions will help correct the situation, the purpose of which is “expel” air from the system:

1. Fill the machine with water.
2. Disconnect the drain hose from the sewer.
3. Put it on the floor.
4. Set the washing machine to drain.
5. If water starts to come out, transfer the edge of the tube to the bath. Otherwise, you will have to look for the problem further.

An air lock is a fairly rare problem, according to statistics.

Foreign objects in the pump, pump failure

A clogged pump situation can occur when foreign objects enter the system.. This can happen if some things are left in the pockets of clothes before washing, buttons come off when the drum turns, etc.

All these small objects can disrupt the functionality of the Samsung washing machine, including the pump.

The repair process should include the following steps:

• removing the hub;
• washing it under water and removing foreign objects;
• checking the rotation of the impeller;
• installation in its original place.

If the damage is significant, the pump may need to be replaced.

A pump is a part that pumps liquid. If it fails, pumping does not occur and the water does not drain. After washing, water remains in the tank and the wash cycle stops. The pump is difficult to repair; more often, it is replaced with a new part.

Broken water level sensor

The water level sensor is responsible for measuring the amount of water in the washing machine. When the pressure switch is broken, the automatic washing machine does not receive information about the presence of water in the tank, and, as a result, the drain does not start.

Damage to the control module panel

The control module is an electronic circuit. It is located in the upper part on the front side under the buttons and indicators that set the mode and monitor the washing process.

It is difficult to test this unit on your own, so it is better to entrust such work to a specialist. If the breakdown is in the control module, the technician will carry out repairs. In some cases, the panel may even require replacement.

The pipe is clogged

The Samsung washing machine pipe may become clogged due to a build-up of small debris.. To clean it, it is necessary to dismantle the unit: remove the clamps and the screw securing the pipe.

It is convenient to clean this part of the washing machine after removal under high pressure of water. After removing the blockage, the pipe is returned to its place, carefully secured.

The hub is broken

If the technician gives a conclusion that the concentrator is broken, it is replaced with a new one.. If this part is not available for a specific Samsung model, you will have to replace it along with the pump.

Electrical wiring problems

If the contacts in the washing machine are broken, there are broken wires and other defects, you will not be able to cope with the situation on your own.

Forced drainage: why is it needed and how is it done?

In cases where the washing cycle has stopped and there is water inside, it is necessary to organize a forced drain. This needs to be done for several reasons:

1. For further diagnostics and repairs, it is necessary that there is no water in the car.
2. Leaving incompletely washed clothes in water for a long time can ruin things.
3. It is not advisable to keep water in the car - it is not intended for long-term storage of liquid, and the called repairman will not come right away.

There are two relatively simple options for eliminating water:

• try to drain through the drain hose, completely lowering it to the floor, and redirecting the free end not into the sewer, but into a low bowl;
• through the emergency drain system, which is located on the front side below.

The video will show you how to force drain water:

Call the master

Some problems with draining a Samsung washing machine can be solved on your own, even with minimal knowledge about the functioning of the equipment. But for serious breakdowns you can’t do without a specialist.

The cost of work alone depends on the company’s price list, the type of work performed, the use of additional parts and consumables (for example, sealant).

On average, the price in the capital and large cities is slightly higher than in the regions:

• cleaning the drain filter – from 1,000 rubles;
• pipe cleaning – from 1,200 rubles;
• pump replacement – ​​from 1,500 rubles;
• repair of the control module – from 1,500 rubles;
• replacement of a water level sensor – from 1,300 rubles, etc.

A list of companies that provide warranty service for new washing machines can be found in the documents that are provided when purchasing equipment, as well as on the Internet. For machines whose warranty has expired, you can find a repair company on the World Wide Web.

It is not advisable to contact private individuals, as there is a chance of running into scammers, which can lure money for parts and simply disappear.

After completing the repair work, the representative of the household appliance repair company issues a guarantee for the work performed.

Find out more about repairing Samsung washing machines - at this section of the site.

Conclusion

If your Samsung washing machine does not drain water, you can first try to deal with the problem yourself.To disassemble the machine and find a breakdown without the help of a technician, you need a set of screwdrivers, at least minimal experience and some knowledge of how to operate washing household appliances. If you doubt your abilities, it would be better to turn to professionals.