All models of Candy washing machines are equipped with a self-diagnosis system, which allows you to independently determine and eliminate the cause of malfunctions in the operation of the household appliance at home.
Depending on whether the control panel is equipped with a display or not, the washing machine signals a malfunction with a specific code. For washing machines with a display - a letter with numbers, for devices without a display - flashing indicators.
We will talk about error codes for Kandy washing machines below.
Content
Messages about problems with Candy washing machines with a display
An error code—an alphanumeric combination displayed on the control panel display—will help you find out what exactly caused the failure of the Candy washing machine with a display.
E01
Problem: there is no hatch door lock.
Cause:
- a loosely closed hatch door,
- UBL operation is disrupted,
- wiring problems.
What to do:
- carefully inspect the cuff for the presence of foreign objects,
- open and close the hatch door,
- test the hatch locking device,
- Check the lock socket for mechanical damage.
E02
Problem: there is no water supply to the drum; during the time specified by the program, the amount of water collected exceeds the norm (the required volume is not collected).
Cause:
- insufficient water pressure in the home water supply system,
- the filler and filter are clogged,
- The pressure switch is faulty.
What to do:
- check the quality of water pressure,
- inspect the filling filter and hose for blockages, damage, leaks,
- test the water intake valve and pressure switch.
More details in this article.
E3
Problem: very slow (or completely absent) drainage of waste liquid from the drum.
Cause:
- the drain hose is kinked,
- problems with sewerage,
- the drain filter is clogged with debris,
- There is a problem with the wiring or the drain pump has completely failed.
What to do:
- check the sewer drain (open the tap in the sink or bathtub),
- check the drain hose for damage,
- clean the drain filter,
- test the drain pump with a multimeter.
Read more here.
E04
Problem: the water level in the tank exceeds the parameters specified by the program.
Cause:
- non-compliance with the rules for connecting a household appliance to communications,
- excessive foaming,
- The intake valve or pressure switch has failed.
What to do:
- check that the household appliance is connected correctly to the sewerage system (the drain hose is raised to a height of 60-100 cm from the floor),
- reduce the amount of washing powder,
- change detergent,
- Test the inlet valve and water level sensor.
E05
Problem: Regardless of the selected program, the water in the tank does not heat up to the desired temperature. Reason: the temperature sensor has failed, the heating element requires replacement.
What to do:
- replace the temperature sensor,
- check the condition of the heating element wiring and the heating element itself (replace if necessary),
- carry out diagnostics of the control module for breaks in the heating circuit (such work is carried out only with knowledge of electronics).
Read more here.
E06
Problem: the washing process is blocked after pressing the “Start” button.
Cause:
- control board malfunction,
- board firmware failure,
- contacts are broken,
- control board wiring.
E07, E 17
Problem: The drum does not spin, rotates only in one direction, or goes to very fast speeds immediately after starting the wash. Reason: the tachogenerator has failed. What to do: check the resistance of the tachometer winding with a multimeter (replace the sensor if necessary). Details - in this article.
E08
Problem: the washer stopped rotating the drum a few minutes after starting the wash. Reason: malfunction of the tachogenerator, malfunction in the motor circuit.
What to do:
- test the tachogenerator with a multimeter (most often this is the element that requires replacement),
- change the commutator motor brushes,
- Check and, if necessary, repair damage to the engine wiring.
Details - Here.
E09
Problem: the process of starting the wash is blocked (the drum does not rotate, the engine does not start). Reason: engine malfunction, control unit triac has failed.
What to do:
- test the motor stator,
- winding for short circuits and breaks,
- check the contacts between the control unit and the engine,
- diagnose the control module (in particular the motor triac).
E10
Problem: there is no rotation of the commutator motor shaft.
Cause:
- malfunction of the program selector (the control module does not receive the necessary information about the selected washing mode),
- violation of the integrity of the wiring and contacts of the engine circuit,
- malfunction of the drum parking sensor (for washing machines with vertical loading).
Typical codes for drying devices
Error codes for Kandy washing machines and dryers:
E11
Problem: The washing machine does not dry the laundry. Causes: The drying heater is faulty.
What to do:
- restart the washing machine,
- check the contacts of the heating element,
- test the drying temperature sensor.
E12, E13
Problem: the drying mode does not correspond to the parameters specified by the program. Reasons: the heating element has failed or the drying temperature sensor is faulty.
What to do:
- restart the work cycle,
- check the contacts of the heating element and temperature sensor,
- contacts in the temperature sensor circuit.
E14 (typical for models with vertical loading)
Problem: The water does not heat up to the set temperature. Reasons: breaks in the water heating circuit.
What to do:
- replace the temperature sensor,
- test and replace the heating element if necessary,
- restore damaged sections of wiring, heating element contacts.
E15
Problem: it is impossible to start any program (there is no feedback from the module when pressing buttons or turning the selector knob). Reasons: the control module is faulty. To do: restart the washing machine, diagnose the control unit.
E16
Problem: the water heating temperature does not correspond to the parameters specified by the program; immediately after plugging in the household appliance, the RCD breaks out.
Reason: heating element malfunction (a short circuit has occurred, a breakdown of the heating element on the housing). What to do: replace the failed heating element. Read more here.
E18
Problem: The washer does not start the cycle. Reason: failure of the control module, incorrect parameters of the electrical network in the house. What to do: check the network voltage, diagnose the control module.
E20, E21
Problem: water supply to the drum is blocked or the tank is filled above the norm specified by the program.
Causes:
- the contacts of the pressure switch circuit are broken,
- the drain filter is clogged,
- The drain hose is deformed.
What to do:
- test the water level sensor,
- its contacts and wiring,
- clean the filter,
- Check the condition and quality of the connection of the drain hose.
Details - in this article.
E22
Problem: the program is interrupted in the middle of the cycle, the washing machine repeatedly draws in and drains cold water.
Causes:
- the pressure switch is faulty,
- the heating element has failed,
- the contacts of the heating element circuit are broken,
- Fill valve is faulty.
What to do:
- clean the pressure switch chambers, sensor hoses,
- replace the faulty heating element and water supply valve,
- carefully inspect and eliminate violations of the integrity of the contacts,
- heating element wiring.
Read more Here.
Designations of Kandy washing machines without display
Kandy washing machines without display indicate problems by flashing the indicator located on the control panel in the lower left corner. All you need to do is count the number of blinks. The indicator flashes in two stages, with a break of five seconds.
Depending on the model of the Kandy washing machine, recognition of the error code may differ slightly:
Candy Grand indicates a malfunction by simultaneous flashing of the LED located near the “Intensive Wash” button and the leftmost countdown indicator.- Candy Smart if malfunctions occur, it is signaled by flashing the indicator next to the “Intensive Wash” button and the indicator in the upper left corner near the “90” countdown button or the “Start” button.
- Candy Optima indicates an error by flashing the light located near the “Wash in cold water” button.
- Candy Aquamatic an error is signaled by flashing the indicator next to the “Wash in cold water” button (with an asterisk).
You can find out exactly which indicator lights up when a malfunction occurs in a specific Kandy washing machine model in the operating manual for the household appliance. Decoding error codes for Candy washing machines without a display:
| Error code (number of blinks) | Problem | Cause | What to do? |
| 0 (indicator lights up constantly) | Incorrect operation of the control module | Control module is faulty | Test the control module |
| 1 | Difficulty locking the hatch | UBL is out of order, contact connections are broken | Check the integrity and cleanliness of the lock, cuff, test the UBL |
| 2 | The tank does not fill with water or fills very slowly | There is no water pressure, the pressure switch is faulty, the inlet hose is damaged | Check the water pressure in the tap, clean the inlet hose, test the water level control sensor in the tank |
| 3 | There is no water draining from the drum | The drain hose is deformed, the drain pump has failed, and the drain filter is clogged. | Clean the drain filter and pipes, test the operation of the drain pump, replace the pressure switch |
| 4 | The volume of water exceeds the parameters specified by the program | The filling valve has failed, the pressure switch has failed | Check inlet valve, water level sensor |
| 5 | The water in the drum does not heat up | The temperature sensor or heating element has failed. | Replace temperature sensor and heating element |
| 6 | The washing machine's memory is faulty | Control module problems | Reset the washing machine |
| 7 | Engine blocking | The wiring or contacts in the UBL circuit or the engine circuit are broken. | Check the resistance of the tachogenerator winding, restart the washing machine |
| 8 | The engine speed is several times higher than the parameters specified by the program. | The tachogenerator has failed | Replace the tachogenerator |
| 9 | The washing machine motor shaft does not rotate | The triac has failed | Triac replacement, drive repair or replacement |
| 12,13 | The washing machine does not respond to commands | Lost communication between the instrument panel and the control module | Check and eliminate connection problems between the control and display modules |
| 14 | The washing machine is blocking the working cycle, there may be a problem with water heating | Control module is faulty | Test the control module |
| 15 | The washing machine is blocking the washing process | Control module is faulty | Test the control module |
| 16 | There is cold water in the tank | Heating element damaged due to short circuit | Replace faulty heating element |
| 17 | Inconsistency between the drum rotation speed and the specified program | Tachogenerator faulty | Replace the tachogenerator |
| 18 | Difficulty operating the washing machine | A mismatch in the voltage parameters in the network caused a malfunction of the control module | Determine the voltage in the network, if the parameters do not correspond, take measures to restore standard values |
How to reset?
Provided that the appearance of an error on the control panel of the washing machine is not caused by serious breakdowns, a reboot will help restore the operation of the household appliance.
In the case where no indicator lights up or an error appears before the start of the work cycle, You can fix the problem in the following way:
- Switch the selector handle to neutral position.
- Hold the Start/Pause button for five seconds.
- Unplug the household appliance, wait twenty minutes, and then reconnect the washing machine to the power supply.
If the washing machine does not respond to button presses and turns of the selector knob, abruptly unplugging the appliance from the outlet will help resolve the problem.
The emergency reboot method can only be used in exceptional, isolated cases., otherwise there is a high risk of control module breakdowns, which entails expensive, time-consuming repairs of household appliances.
Call the master
Ignorance of the internal structure of the Candy washing machine, lack of or unsuccessful experience in self-repair is a good reason to turn to service center professionals for help.
When leaving a request on the campaign website or by phone (contacts are easy to find through Internet search engines), you must provide the washing machine model and error code (if the washing machine does not have a display, then external signs of a malfunction).
Depending on the complexity of the repair, the cost of services can vary from 1,500 rubles. up to 4500 rub. The technician will be able to announce the exact amount to be paid only after a thorough diagnosis of the household appliance.
Upon completion of the repair, the technician starts the washing machine, checking the quality of the work done. Only after this can a full calculation be made. Under no circumstances should you pay in full for work not yet completed. Otherwise, there is a high risk of being left with an unresolved problem.
Conclusion
By deciphering the meaning of the error code, you can very quickly determine the cause of the breakdown and return the washing machine to working condition.
