What does error E16 mean on a Kandy washing machine, how can I fix it?

Kandy washing machines are one of the most popular devices on the domestic household appliances market.

But even the reliable equipment of this Italian brand can fail and display error code E16. This situation occurs quite rarely and requires mandatory elimination.

What the error code E16 of the Kandy washing machine means and how to fix it, we will tell you further.

Designation and decoding of the code

Code E16 appears on the display indicates a problem with the heating element. Almost always, such a situation indicates the need for repair work. Moreover, in modes that do not require heating of water, the program can be processed completely without failures, and without issuing E16.

On devices without a display, information about a failure is indicated by blinking indicators - 16 times without breaks, with a repeat after a short pause.

May also blink (in relation to a specific Kandy model):

• in Smart - the topmost indicator in the countdown system plus the “Intensive wash” light;
• in Grand – “Intensive wash” in combination with the leftmost indicator “90”;
• in Holiday and Aquamatic - the “cold water wash” indicator.

In older models, there may be other combinations of LEDs involved, and only the number of blinks will matter - there should be 16 of them.

Reasons for and ways to resolve the failure of the Candy washing machine

E16 always indicates an error associated with the heating element and the water heating process. Even if the code on the display does not appear consistently, the operation of such Candy equipment is prohibited, as it can lead to a fire and current flow to the housing.

In cases where E16 appeared for the first time, you can try to restart the washing machine. If the reason for the message is a coincidence, then The following actions will help:

1. Unplug the washing machine.
2. Leave for 15 minutes.
3. Turn on the device again.
4. Perform a test run.

The heating element burned out

If the heating element breaks down, a breakdown of current occurs on the housing, causing a short circuit. To analyze the condition of the unit, it is necessary to partially disassemble Candy and remove the part. If, as a result of ringing with a multimeter, it was determined that the heating element is not working, it should be replaced with a new one.

The location of the heating element depends on the Candy model. Access to the part can be either from the rear wall or from the side.

Work order:

• remove the case wall (side or rear) taking into account the model;
• remove the drive belt from the pulley;
• disconnect the wires;
• remove the heating element by carefully disconnecting it;
• use a multimeter to check the performance of the part;
• if the condition is unsatisfactory, and the multimeter on the display shows “1” or “0”, replace the heating element;
• assembly in reverse order.

In order not to confuse anything at the assembly stage, even before disconnecting the heating element, it would be a good idea to take several photographs.

You can see how to replace the heating element in the video:

Control module failure

If the board components are burnt out or the firmware is lost, the Kandy washing machine can notify you of a failure by issuing an E16 code. In order to determine the serviceability of the unit, the device is partially disassembled, the control unit is removed and diagnosed.

In most cases, the electronic board can be repaired. But if the block is burnt out or severely melted, it is replaced with a new one.

Wiring damage

If the wiring or contacts in the electrical circuit are damaged, a short circuit occurs in the Candy device or voltage breaks through to the housing.

This situation may arise as a result of loose contacts due to vibrations. as a result of long-term use, and may also be the result of a rodent attack if the washing machine is in a private house or was stored in a basement or barn where rats and mice have access.

In order to determine the location of the wire break in the area from the heating element to the control unit or loose contacts, the washing machine is partially disassembled. The technician can solder faulty contacts. Wiring also most often needs to be repaired. In case of serious damage, the entire cable is replaced.

All operations involving partial disassembly of the washing machine for diagnostics and repairs must be carried out with communications turned off.

Call the master

To carry out diagnostic measures and repairs when error E16 occurs, partial disassembly of the Candy device is required. It is not always possible to provide quality service on your own. In this case, you may need the help of a specialist.

You can find a company that repairs washing equipment on the Internet.It is better to give preference to companies that have proven themselves and have been working in the service sector for a long time.

• repair of wiring - from 1,500 rubles;
• repair of the control unit – from 2,400 rubles;
• replacement of heating elements - from 2,200 rubles.

If repairs require replacement of individual parts or entire units, this is paid separately. When calling a technician, you should describe the essence of the failure, and also fully indicate the model of the washing machine.

If there are new replacement parts available, it's worth mentioning. After carrying out the repair work, the technician issues a warranty and conducts a test run of the washing machine to make sure it is in working order.

Prevention

In order not to encounter the problem of error code E16, The following recommendations will help:

1. If the voltage in the system is unstable, there is a chance that the washing machine will be subject to overload.

   As a result, not only one-time failures are possible, but also equipment breakdown and, as a result, costly repairs in the end.

   Installing a voltage stabilizer can solve the problem. If this device is available, the washing machine must be connected to the network only through it.

2. Household appliances must be protected from rodent infestation and high humidity.
3. When installing a washing machine, a separate socket with an output to the machine must be allocated under the device. The use of extension cords and tees is highly undesirable.
4. Improper operation of the washing machine can accelerate the wear of the heating element.These could be factors such as very hard water, lack of regular cleaning of the device, or the use of unsuitable detergents. Also, constant washing in low-temperature water or, conversely, frequent washing at maximum temperature leads to a large amount of scale.

Recommendations

When error E16 appears The following recommendations may help:

1. If the washing machine is under warranty, you should not open its case yourself.
2. If it is necessary to repair the washing machine, communications must be disconnected.
3. To carry out diagnostics and subsequent repairs of equipment, knowledge and a set of tools are required. If there is no experience of this kind, it is better to entrust the work to a specialist.
4. If it is necessary to replace the heating element, the new part is selected specifically for the specific model of the washing machine.
5. If a failure occurs repeatedly, it is imperative to find out the cause of the failure and fix the problem.

Conclusion

The Kandy washing machine is a reliable technique that rarely causes trouble for its owner. But even such a device can fail as a result of improper operation or long service life. If failure situations occur, including error E16, the equipment must be checked and the cause of the failure eliminated.