What to do if the door of the Candy washing machine does not open?

After the Candy washing machine has completed the cycle and notified about this with a sound signal, the hatch door unlocks, but there are such failure situations when the hatch does not open.

In this case, you will have to make efforts to get to things. But you should not use brute force thoughtlessly - you can damage the device itself.

What is the reason for the door blocking?

If a situation arises when the Candy lock does not open on its own, this does not always indicate a serious breakdown. The most common causes of jamming include:

1. The breakdown is related to the drainage system - waste water is simply not removed from the tank, so the lock did not open.
2. Program failure (for example, power surge).
3. Damage to the locking device itself.
4. Broken door handle.
5. Accidental (or specially set) activation of the “child protection” option.

In many cases, it is possible to open the door yourself, without the help of a specialist.

How to open?

When starting to open the Candy door, you need to start by analyzing whether there is water in the washing machine tank. If it remains inside, you must first try to drain it.

You can do this in several ways:

• select the drain mode without washing on the washing machine body;
• drain the water through the drain filter at the bottom of the washing machine body;
• pull out the drain hose from the connection to the sewer, and lower its free end into the basin, and lay the hose along its entire length on the floor to organize self-draining.

You can start opening the door after draining the water from the machine.

User errors

The Candy washing machine will unlock the door after the beep sounds quickly, but not instantly. Sometimes - after 2-3 minutes, and this is a normal situation. In this case, you should just wait a few minutes.

Rebooting the equipment

Automatic blocking may result from a power surge or short circuit. To make sure this is where the problem lies, the Candy washing machine should be unplugged (remove the plug from the socket) and turned on after half an hour.

During this time, the settings will be reset. If everything is in order with the equipment, the door will be unlocked.

Using a cable

The most popular way to open a locked washing machine hatch is to use a thin but durable cable. The goal is to pass the cable between the washing machine body and the door so that you can press the lock tongue. The wire or cable must be long enough to go around the perimeter of the hatch, while still leaving free ends.

Work order:

1. Prepare the wire (cable).
2. Place the wire carefully under the door so that its free ends are located on the side of the door in the place opposite to the lock.
3. Pull the loose ends firmly until you hear the lock click as it opens.

After a click, the door opens and you can remove items from the drum.

You can watch the video to see how to carry out the procedure:

Old bank card

An alternative option for opening the Candy door is use an unnecessary bank card. They place it between the body and the washer door at the location of the lock tongue and try to press it so as to open the lock.

Partial disassembly of the Kandy washing machine

You can get to the washing machine lock from the inside. But to do this you will have to partially disassemble the washing machine.

This can only be done if the following conditions are met:

1. The washing machine is not under warranty. Otherwise, you cannot disassemble it on your own.
2. The water supply to the device is cut off.
3. The machine is disconnected from the power supply (the plug is removed from the socket).

It is convenient to access with the top cover removed. The task is to get to the door locking device and press the latch. Do this comfortably with a long, narrow-shaped object, illuminating it with a flashlight for convenience.

Call the master

If you couldn’t solve the problem without a technician, you need to contact a company that repairs washing machines. It is convenient to search for such a company on the Internet..

The cost of work depends on the complexity of the breakdown.In some cases, it will be necessary not only to open the hatch, but also to repair/replace the failed part.

The average price in the capital is as follows:

• lock replacement – ​​about 1,500 rubles;
• handle replacement – ​​from 1300 rubles;
• opening the door (without further repairs) – from 1000 rubles.

If a part needs to be replaced, its cost will be charged separately.

Prevention measures

In order not to encounter the problem of a locked Candy door in the future, You should remember these simple preventive measures:

1. When closing the washer door, you need to make sure that foreign objects (linen) do not fall into the lock.
2. The drum should not be overloaded.
3. The washing machine, like any equipment, should be protected from the pranks of children and pets.
4. Do not slam the door when closing the hatch, and do not apply force when pressing on the handle mechanism.
5. If there are frequent power surges in the house, it is advisable to install a voltage stabilizer for the safety of equipment.
6. If the hatch handle or door lock sometimes jams, you should not wait until they completely fail. Their condition needs to be analyzed. If necessary, repair or replace.

Conclusion

In most cases, it is possible to open the door of a Kandy washing machine on your own. But if a problem arises with this, and even more so when it was not possible to drain the water from the tank, you need to seek help from a specialist as quickly as possible.