Why does the Electrolux washing machine not drain water, how to fix the problem?

foto38143-1Electrolux washing machines are fairly reliable equipment that rarely causes problems. But sometimes failures and breakdowns can occur with it.

One possible situation is lack of drainage. To resolve the issue, you need to determine the cause and carry out diagnostics.

Why the Electrolux washing machine does not drain water, how to identify the problem and fix it, read on.

Determining the cause of the failure situation

If the water does not drain from the Electrolux machine, there may be many reasons. These can range from simple, easily fixable problems to serious breakdowns that cannot be dealt with on your own.

The main reasons for the lack of drainage:

  • foto38143-2drain pump failure;
  • disturbances in the electrical circuit between the pump and the control unit;
  • control module failure;
  • breakdown of the water level sensor;
  • problems with locking the hatch;
  • clogged drain filter;
  • pump breakdown/clogging;
  • clogged drain hose;
  • pipe clogged.

To identify the problem area, it is necessary to conduct high-quality diagnostics.

Carrying out diagnostics of an Electrolux washing machine

The most common reason for a lack of drainage is a clog. The problem may concern not only the pump itself, but also the pipe, hose, filter, electrics in the washing machine, control module, and even the sewage system itself in the apartment.



Error codes can help with diagnostics, which the washing machine displays in case of failure:
  1. E21 may indicate a burnt out drain pump or a clogged unit that has lost its passability.
  2. E20 indicates that the drain waiting time set by the manufacturer has expired. This may indicate a malfunction of the pressure switch when the sensor is stuck on the “empty tank” indicator; it may also indicate a malfunction in the electrical circuit and other breakdowns associated with draining.
  3. E23 indicates the burnout of the triac that controls the pump.
  4. E24 may indicate a breakdown of various elements of the control board.
  5. E31 – failure of the pressure switch.
  6. E38 – no signal from the pressure switch.
In most cases, accurate diagnosis can be made by reviewing the components involved in the process of draining water. It should be borne in mind that a breakdown can affect not only one unit, but affect, for example, several sensors at once.

Ways to solve the problem

Carrying out diagnostic measures with partial disassembly of the device, and even more so repairing the Electrolux washing machine, must be carried out after draining the water.

You can try to drain the water from the tank by resetting the mode to “drain”. If the failure was accidental, the water will begin to drain. Otherwise, the water will need to be drained forcibly.

Some simple failure situations with Electrolux can be resolved on your own, without the involvement of a specialist. It is recommended to start the inspection with easily accessible units, gradually moving on to more complex ones.

Various options for forced drainage of water from the washing machine can be seen in the video:

Sewage system

The problem with the sewer system is not directly related to the washing machine. First you should check if the water is leaving the sink and bathtub. Afterwards, disconnect the drain hose and throw the free end into the bathtub or sink.

If water flows, you should start cleaning the sewer. You can do this yourself or by contacting a plumber.

Drain hose

The Electrolux drain hose may be clogged or squashed. In both cases, this impairs patency. If the hose is clogged, it is not necessary to change it - it can be cleaned.

It is also necessary to check whether the hose is pinched by furniture or crushed by a heavy object. If the compressed area is severely deformed, it is advisable to replace the hose with a new one.

Filter

foto38143-3The drain filter is a unit that requires regular cleaning.

Its task is to catch and hold small foreign objects that have entered the tank. This could be coins, buttons, and even threads and lint from clothes.

The filter is located at the bottom of the Electrolux washing machine. Usually this is the lower right corner. Once the bottom panel is removed, you can remove the filter.

You should unscrew it carefully, first placing rags on it, as water from the tank will flow onto the floor. The removed filter is cleaned of debris and installed in its original place.

If water does not start flowing out when unscrewing the filter, the pipe is probably very clogged.

Pipe branch

The pipe connects the tank to the drain pump. This area can become clogged if for some reason a lot of lint or fluff gets into the drum. This can happen, for example, when washing a torn down jacket or pillow. To clean the unit and restore water flow, you will need to partially disassemble the washing machine.

Pump

The weak point of the pump is the impeller. This unit may become clogged if foreign objects from the tank get into it.In addition, damage is possible. The solution to the problem is to replace the part.

The following may cause damage:

  • wear;
  • entry of a foreign object;
  • transformer winding break.

Pressostat

To determine the water level in the washing machine tank, a water level switch is provided. Part failure can affect both water drainage and flooding.

To determine the condition of the unit, the part is inspected and “ringed” with a multimeter. If the problem is irreparable, the pressure switch is replaced with a new one.

Control module

foto38143-4A malfunction of the Electrolux control module can be a random one-time situation caused, for example, by a voltage drop.

In this case just reboot - turn off and turn on the washing machine again, setting the drain mode.

If rebooting does not help, then more thorough diagnostics are needed. It is better to entrust its implementation to a specialist. In most cases, the control module can be repaired, but if the board is significantly burnt out, it must be replaced.

Breakdowns in the electrical circuit

If the problem lies in a violation of the electrical circuit, it is necessary to determine the problem location. Burnt contacts and other damage require repair. In some cases, it is possible to correct the situation by twisting, in others, replacement will be required.

How to organize a forced drain?

The Electrolux washing machine should not be left with water and laundry for a long time. To deal with the breakdown and partially disassemble the device, the water must be drained. If this does not work by selecting the “drain” program, you will have to force it.

This can be done through a drain filter. The filter itself is located below the tank level. It is accessible from the front of the washing machine.It is necessary to prepare for draining, since when you unscrew the filter, a large volume of water will begin to pour out onto the floor.

If water does not flow from the filter, it means there is a blockage. In this case, it is possible to eliminate water from the Electrolux machine in another way - organizing self-draining:

  1. Pull out the washer so that you can access its back wall.
  2. Pull the drain hose out of the place where it taps into the sewer.
  3. Place the free end of the hose in a low basin or bowl.
  4. Place the entire length of the drain hose on the floor so that it is below the level of the tank. In this case, the water should begin to flow out on its own.

It is advisable to remove items from the washing machine without leaving them in the drum for a long time.

Calling a specialist: the price of the issue

When a breakdown occurs, it is not always possible to cope with the situation on your own. In difficult cases, it would be better to seek professional help. You can find a company that services and repairs washing household appliances on the Internet. There you can also read customer reviews and find out prices for work.

Reliable companies that have been working on the market for years value their reputation and strive to carry out repair work with high quality, without complaints. After restoring the washing machine to working order, they provide a guarantee. Calling a specialist found by chance does not provide any guarantees; on the contrary, it increases the likelihood of falling for a fraudster or an unqualified specialist.

Repair prices for the capital Electrolux averages are as follows:

  • foto38143-5replacement of the drain hose - from 1,400 rubles;
  • replacement of the drain filter - from 1,500 rubles;
  • cleaning the drain filter – from RUB 1,200;
  • replacement of the drain pump - from 1,800 rubles;
  • finding and eliminating blockages in the drain system – from 1,300 rubles;
  • replacement of the pressure switch – from RUB 1,800;
  • replacement of the control unit – from 2,300 rubles. etc.

The cost of work does not take into account the price of new parts.

Conclusion

If the Electrolux washing machine does not drain water, in some cases you can solve the problem on your own. In case of complex breakdowns that require specialized knowledge and special tools, It is better to entrust diagnostics and repair work to a specialist.

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