Rights and responsibilities of consumers, or whether it is necessary to store boxes of household appliances with a warranty

Household appliances are shipped from the store in boxes. If the device works properly after unpacking, most people discard the factory packaging.

Whether they are doing the right thing, they need to store boxes from household appliances with a guarantee until the end of the warranty period, we will figure it out in the article.

Do I need to keep the container after purchase until the end of the warranty period?

The Civil Code states that within 14 days the buyer can return or exchange goods that were defective or were not satisfied for a certain reason.

At the same time, the law “On Protection of Consumer Rights” explains that Refunds are subject to the following conditions:

• the product's presentation is preserved;
• all seals and labels are present;
• consumer properties have not been lost;
• there is a check or receipt for payment.

Is it necessary to store the TV box after purchase until the warranty expires? this article.

When can you get rid of packaging?

If more than 14 days have passed since purchasing household appliances, you can get rid of the packaging.

This is due to the following reasons:

1. The product can only be returned if it cannot be repaired, or if a defect is discovered making it impossible to use the device.
2. If the equipment is faulty, then the seller has no right to demand packaging.

Packaging is a product that is subject to rapid wear and tear. The consumer does not have to store it to receive warranty service. Moreover, it may be required in several months or even years.

In order for the equipment to be repaired free of charge, it is enough to prove that the breakdown was not the fault of the user. No packaging is needed for this. Documents will be required confirming that the warranty period has not yet expired. Most often, a receipt indicating the date of purchase is sufficient.

When is it necessary to save?

You need to save the packaging for the first 2 weeks after purchase. household appliances. If the consumer decides to return it to the store for the reason that it does not suit him, they will not accept it without packaging. The refusal will be justified by the fact that the seller needs the branded packaging for further sale of the product. In this case, the law will be on his side.

It is also recommended to leave the packaging until the warranty expires if the product was purchased from a dubious store. In this case, there remains a high risk of detection of defects or failure of the product to meet expectations.

Sellers in small retail outlets are not always familiar with the laws, and the presence of original packaging will avoid unnecessary disputes when processing a return.

Why is it better to leave?

If the packaging does not take up much space and its storage does not involve any difficulties, then you can leave it.

This is done for the purpose that some retail outlets do not agree to accept the goods back without the original packaging. Although in this case the law remains on the side of the consumer.

You can store the box so that there are no unnecessary difficulties when trying to assert your legal rights. In addition, packaging may be needed for personal purposes..

For example, when moving for the safe transportation of household appliances. So, for large-sized products (TVs, refrigerators, ovens), choosing a box is problematic. It will be safer in original packaging.

You can also keep the original box for the purpose of further resale of the product. Such goods are bought more readily and quickly.

How long?

After purchasing household appliances, the box must be stored for 14 days. During this period, the buyer has the opportunity to return the product if he is not satisfied for any reason. After 2 weeks this opportunity disappears. Returns or warranty repairs are carried out without presentation of the original packaging.

There is a small nuance: if the documents provided by the market do not contain information about return periods or they are written in a foreign language, the consumer is considered not informed. In this case, the equipment can be returned within 3 months.

Where to keep it?

During the first 14 days, care must be taken to find a suitable storage location. The box should be protected from moisture, but not interfere with your normal lifestyle.

Suitable storage locations:

• closet;
• pantry;
• glazed loggia;
• mezzanine.

If the house has an attic or basement, you can place the box there, but only if there are no rodents. Some consumers store appliance packaging in the garage.

Helpful information

Tips that will be useful to consumers, from which the seller refuses to accept goods without the original packaging:

1. If a retail outlet refuses to accept or repair a product, citing the lack of packaging, you must file a claim.
2. The application is written in 2 copies addressed to the store manager.
3. The complaint must indicate your data, the circumstances under which the purchase was made, the nature of the breakdown and the essence of the complaint.
4. It is necessary to notify the seller about contacting the supervisory authorities in case of evasion of obligations provided for by law.

Conclusion

A box of household appliances should be stored for 2 weeks. This time is enough to understand whether the device is working properly and whether it meets the consumer’s expectations.