Information for residents of apartment buildings: where to complain if they don’t clean the entrance

What to do if there is dirt on the stairs, the windows are covered in soot, the floors are not washed and the handrails are not wiped down? Where can I complain if they don’t clean the entrance?

First you need to make sure that the rules for caring for common property have been violated.

Then find those responsible for cleaning and notify supervisory authorities about the mess.

Cleanliness requirements

Requirements for the cleanliness of common property are regulated at the Government level. The rules for maintaining housing and a list of steps to keep it clean are listed in Resolution No. 290 (last amended June 29, 2020).

The document contains a list of works (see point 23) that need to be done to maintain cleanliness:

1. Wipe window grilles, handrails, window sills, correspondence boxes, doorways, meter cabinets.
2. Clean corridors, elevators, stairs and interfloor areas.
3. Carry out disinsection and deratization.
4. Wash windows with water.

The frequency of cleaning is approved by Decree of the State Construction Committee No. 170 (clause 3. 2. 7.). Every five days, management companies must perform the following steps:

1. Removing dust from floors, radiators, window sills.
2. Washing the floor covering.

At least a couple of times in 12 months. Walls must be cleaned of dust. Wipe all surfaces at least once.

Regional authorities may apply internal standards for cleaning frequency. The approved frequency and list of maintenance work for common property can be seen in the agreement with the management company.

Who is responsible?

PP No. 290 states that the responsibility rests with legal entities that monitor the property by agreement with the owners.

In real The following organizations can clean stairwells:

• developer;
• Management company, HOA or housing and communal services (the type of organization depends on the established form of management of the facility);
• cleaning companies hired by utilities.

The exact name of the legal entity required to keep the entrances clean, can be found in the following documents:

1. Agreement with the management company.
2. A decision made by the owners at a meeting.
3. Charter of the cooperative, comrade.
4. Developer's decision.

What you can find out on dominfo.ru:

• what is the official name of the legal entity;
• what address is the office located at?
• how to contact representatives of the management company;
• what employees of the organization write in reports on the work done;
• what decisions were made at the meetings.

The information will be useful when preparing complaints. You can identify the organization responsible for cleanliness using a utility bill receipt.

Where to call, contact?

You need to contact the legal entities responsible for the situation, following the hierarchy.

Management of the management company

The appeal must be sent to the administration of the Criminal Coderesponsible for housing maintenance. The message must mention violations committed by the legal entity.

The message should mention that if there is no response, residents plan to send complaints to higher institutions.

Rospotrebnadzor

Employees of the authority must, on duty, supervise the management company. Rospotrebnadzor officials have the authority to solve such problems.

You can send a letter to the organization on the Rospotrebnadzor portal, through the Gosuslugi service. There is also a number by which officials receive requests (8-800-10-000-04).

You can call him at work. days from 10:00 to 17:00 (Moscow time).The telephone is unavailable between 12:00 and 12:45. Calls from the Russian Federation are accepted free of charge.

Housing Inspection (GZHI)

The organization is entrusted with the tasks of supervising the management company. You can send a complaint to the institution in three simple ways:

1. On the Internet through the GIS Housing and Public Utilities portal, the website of the regional State Housing Institution (see in the search engine or 2GIS application).
2. By mail to the address of the regional office of the State Housing Institute. You can clarify the recipient’s details on the inspection website, in the 2GIS help service.
3. By phone. Contacts for communication are published in the 2GIS and Yandex.Maps applications.

You can also complain in person. The procedure, opening hours and address of meetings between representatives of the Civil Housing Inspectorate and citizens are published on the websites of regional authorities.

How to prepare a complaint about poor cleaning?

The easiest way is to write an appeal in electronic format. The required fields will appear automatically when creating a letter. Organizations will not accept anonymous letters in electronic format (Clause 5, Article 18 of Federal Law No. 8).

When sending a letter, you must provide the following information:

• FULL NAME.,
• telephone,
• address.

There will be no response if the request has already been considered.

What to do if appeals did not help?

If the recipients of the letters remain indifferent to the problem, it’s time to bring in the “heavy artillery.” The prosecutor's office will take the criminal code seriously, if other methods are used. An appeal to the prosecutor is created according to the same principle and model as to other government agencies.

Comprehensive information about cleaning the entrances of apartment buildings is presented in this section.

Conclusion

In order for the entrance to sparkle with cleanliness, you need to respond to disorder in a timely manner.