How to install the application and manage smart diagnostics of an LG washing machine?
Technologies do not stand still, and now owners of an LG washing machine can independently diagnose the operation of household appliances.
A unique Smart Diagnostics application has been developed specifically for smartphones, which allows you to scan an LG washing machine without leaving your home, without calling service center specialists.
What is smart diagnostics of an LG washing machine, how to carry it out, what difficulties you may encounter, we will tell you further.
Content
What is this?
Smart diagnosis (translated as “smart diagnostics”) is a unique program for remotely determining problems in the functioning of a washing machine using a smartphone.
If necessary (it is not possible to fix the malfunction on your own), the request for qualified assistance is duplicated by the operator to the service center master.
Total Smart diagnosis identifies more than eighty disorders (to be as precise as possible, eighty-five).
The operating principle of the smart diagnostic system is simple: a special program is built into the washing machine that scans the operation of all elements of the internal structure of household appliances and, if problems are detected, provides information in the form of sound signals into the microphone of a mobile phone (the signals are deciphered by the service center operator) or information prompts on the display smartphone.
Since signal reception can be affected by various external stimuli (noise, vibration, poor Internet signal), smart diagnostics do not guarantee 100% accuracy of the results of the study.
Is it available on all models?
Not every LG washing machine has the Smart diagnosis function. Typically, a smart diagnostic system The latest premium segment models are equipped, for example:
- LG FH-0B8WD7,
- LG F-10B8ND,
- LG F-2J5NN4W.
The special Smart diagnosis icon on the washing machine body indicates that the device is equipped with a remote fault detection system.
How to connect?
Connect an LG washing machine with a wireless communication module to a smartphone the special LG Laundry&DW application will help. You can download it on the Internet, Play Market (for smartphones with Android software) or App Store (for smartphones with IOS software).
The program interface is completely Russified, but the results of the scan will be transmitted by notifications in English.To check the quality of the connection, it is necessary to ensure simultaneous access to both the washing machine and the telephone.
How to use the Smart Diagnosis program?
There are two ways to self-diagnose washing machine problems.: Using a mobile phone without Internet access or through the LG Appliance Smart Diagnosis application.
We diagnose faults using a direct signal via a mobile phone
When it is not possible to download the Smart Diagnostics application, a Call Center specialist will help you remotely determine the cause of the washing machine malfunction.
Algorithm of actions:
We dial the number of the LG service center (contacts are indicated in the warranty card of the washing machine), inform about the need for diagnostics using the LG Smart Diagnosis system.- Following the instructions of the Call Center employee, we dial a certain set of numbers on the control panel.
- We bring the phone’s microphone to the “Smart diagnosis” icon located on the body of the washing machine. A characteristic sound signal will be transmitted to the support service, after which the operator will be able to voice the cause of the breakdown of the household appliance.
During diagnostics, the washing machine must be unlocked and connected to the electrical network. It is prohibited to press any buttons other than those indicated by the operator (otherwise the information received about the breakdown will be unreliable).
How to carry out diagnostics through an application on a smartphone?
For smartphone owners, the Smart Diagnostics algorithm is as follows:
- We connect the LG washing machine to the electrical network.
- Connects the smartphone to the WI-FI network during diagnostics.
- Download the LG Laundry&DW program, follow the instructions on the smartphone display, and start the diagnostic process.
- Having selected the required temperature and mode, we start the washing process.
Within sixty seconds, the system scans the quality of operation of all elements of the washing machine, after which notifications about diagnostic results and methods for eliminating detected problems are sent to the smartphone.
Adviсe
During diagnostics, the smartphone must be placed as close to the washing machine as possible (the best option is near the power button). The closer the gadget is brought to the washing machine, the more accurate the results of scanning problems.
The Smart Diagnostics system only works when the device is functioning. If the washing machine does not start, only a service center specialist can determine the cause of the malfunction.
Video on the topic of the article
The video will show you how to connect smart diagnostics to your LG washing machine and control it:
Conclusion
Smart Diagnosis is a new development by South Korean programmers, which allows you, saving time and money on visiting service center technicians, to independently diagnose and, if necessary, troubleshoot an LG washing machine.
